IT Officer

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• Attractive salary & bonus
• Salary review twice a year
• Annual leave 14 days & up to 18 days after 5 years

Mô tả công việc

Role Description

Responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users as Second Line Supporting.

Duties & Responsibilities

System Management

• Manage all servers on both physical host and VMWare virtual machines.
• Manage other technology tools such KeePass, Manage Engine Password Manager (if applicable), Service Desk, etc. to provide the best method to control the in-house IT Systems and assets.
• Implement an internal document for IT Department with respective IT Documentations, Manuals (IT Admin and User level).
• Upgrade the IT Systems with new releases, security update packages and/or firmware.
• Implement and manage the IT Assets Management 
• Monitor IT Systems performance and provide accuracy/timely system maintains according to business requirements. 
• Ensure Software licencing in full compliance with requirements and instructions

Data Monitoring & Maintenance, Backup and Security

• Ensure CIA (Confidentiality, Integrity and Availability) of business IT assets, including but not limit:
  • Business data and information,
  • Hardware and software configuration of critical IT systems, for example, servers, firewall, core switch, access switch, 
  • Backup system,
  • Users’ credential and permission on all IT Systems,
  • E-mail system, also, other online application system that provided by Microsoft in associated with Office 365 licenses.
• Maintain the IT Assets Register, including:
  • Data Assets Register,
  • Permissions Matrix,
  • IT Assets Inventory.

IT Development & Team coordination

• Develop best practices and written documentation for IT Systems maintenance, implementation, and operation.
• Backup for IT Manager in some IT Tasks.
• Provide the instructions to newcomer (IT Officer) to help him/her in according with current IT System maintenance, implementation, and operation. 
• Perform the needed tasks for any IT Projects implementation

IT Support as second line supporting

• Provide the second support to the end-users during IT Assets usage and IT Assets Lifecycle. 
• Assist Group IT Manager in troubleshooting the IT critical systems maintenance, repairing or replacing.
• Perform other IT relevant tasks as assigned by Group IT Manager and BOD

Allplan Technical Support

• Receive requests to handle related issues (system, users management, licensing, installation, backup & restore, upgrade, update version, central file management) which assigned by Group IT Manager 
• Contact Allplan Technical Team to solve the Allplan issue (if need)
• Take responsibility for Allplan support at GSI (with an additional position is Allplan Technical Support)
• Follow up, update, and report the issue status to Group IT Manager

Report: Follow the IT Standard operating Procedure

Yêu cầu công việc

• Education: Bachelor’s Degree in Information Systems, Business, Communications, or related field.
• Foreign Language: English
• Experience
  • Proven working experience IT System, Network, or relevant experience, ideally in a helpdesk environment.
  • Experience with managing data network and telecommunications systems.
  • Experience with managing IT infrastructure including systems, personal computing, help desk, servers, firewall, Cisco switches, and printers.
  • Technical knowledge of Microsoft Windows on both desktop and server.
• Skill
  • Qualifications & Essential Skills 
    • Ability to diagnose and resolve problems.
    • Being able to respect tight deadlines and work under pressure.
    • Strong multi-tasking and prioritization skills with the ability to adapt to change.
    • Teamwork and practices sharing. 
  • Desired Skills and Qualifications 
    • Preferred IT experience in engineering company.
    • Desktop: Windows 10 & Windows 11, Microsoft Office 365
    • Server: Windows 2Server, Active Directory, DHCP, DNS, etc. 
    • VMWare: VMWare vSphere and ESXi,
    • Manage Engine productivity, especially Password Manager and Service Desk.
    • Acronis Backup platform.
    • Sophos security solution, including Sophos Firewall, Sophos Endpoint Security Central.
• Network: Routers and Firewalls, VPN, Routing and Switching. 
• Character: Adapt quickly to work, be responsible for the work

Tại sao bạn sẽ yêu thích làm việc tại đây

Our culture - Maintaining a Mindset of Success

• Continuous Learning: We prioritize ongoing education and development. Our team members are encouraged to pursue certifications, attend workshops, and engage in knowledge-sharing sessions.
• Collaborative Environment: We foster a culture of teamwork and collaboration.
• Focus on innovation: We encourage a mindset of curiosity and innovation. Our employees are given the freedom to experiment with new technologies, propose creative solutions, and challenge the status quo.

Benefits include:

• Attractive salary & bonuses
• Salary review twice a year
• Annual leave of 14 days in the first year & up to 18 days after 5 years
• Work on international projects
• Additional medical care services (premium accident insurance, health insurance after 1 years)
• Company sports events (soccer, badminton), Year end gathering, Team building, and so on
• Special awards for outstanding achievements