Application Support Specialist (VMware, ServiceNow)

MiTek Viet Nam

A5 Building, E- Office Park, Road, Tân Thuận, Đ. Sáng Tạo, Tân Thuận Đông, District 7, Ho Chi Minh

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Provide advanced technical support for enterprise applications, including troubleshooting and resolving application issues.
Monitor application performance and address any issues to minimize disruptions to users.
Perform software installations, updates, and maintenance to ensure applications are up-to-date and functioning properly.
Manage the delivery and packaging of applications using Citrix or other deployment tools.
Optimize application delivery processes to enhance efficiency and user experience.
Collaborate with various departments to address application-related issues and improve user experience.
Document and implement application processes, development, and testing.
Provide training to end users on application usage and best practices.
Monitor application performance and ensure key performance alerts and monitoring metrics are captured.
Assist with the development and implementation of new application solutions as required.
Inform Leadership of recurring Incidents.
Performs other duties as assigned.
Complies with all policies and standards.

Experience in application support, installation, and troubleshooting.
Experience with specific tools and technologies, such as Citrix, virtualization, and ITSM tools.
Experience with software updates, application packaging, and managing deployments.
Experience with virtualization technologies (such as VMWare) is an advantage
Intune and Azure (EntraID) experience
Familiarity with operating systems (Windows and/or Linux), MS Active Directory, and basic networking fundamentals.
Able to use Microsoft Office Applications at a high level.
Exceptional organisational skills and time management skills.
Good at writing and speaking in English to work with other team members in global