(Senior) Technical Support Engineer - English speaking

3 Lý do để gia nhập công ty

• Hybrid working model and good work-life balance
• 15+ days of paid leave per year
• Premium health insurance for employee

Mô tả công việc

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

In a nutshell

We are looking for a motivated professional like you to join our international team and provide technical support for enterprise applications. 

Your role

• In this role, you will manage incidents and service requests, log and track tickets, and ensure their resolution within the agreed SLA. 
• You will investigate issues, coordinate with IT Operations and Development teams, and keep users informed about ticket progress. 
• Your responsibilities will also include participating in outage bridges to help resolve service-impacting problems quickly and maintaining reports on support activities. 
• You will work with technologies such as Windows Server, MS SQL Server, IIS, and .NET-based applications, contributing to continuous service improvements. 
• As part of a global team, you will collaborate with stakeholders across different locations using various communication channels, including phone, email, chat, and shared documentation.

Yêu cầu công việc

Qualifications

Are you our kind of extraordinary?

Your profile

• You should have a BE, MCA, or an equivalent degree with minimum 4 years of experience in technical support or application troubleshooting. 
• A strong understanding of Windows Server and MS SQL Server is essential, and hands-on experience with .NET-based web applications will be a plus. 
• Familiarity with IT Service Management tools, ITIL processes, and enterprise support environments is preferred. 
• If you have experience working with European customers, that will be an advantage. 
• Excellent communication skills and the ability to collaborate effectively in an international setting are key to succeeding in this role.
• English Language skills are needed.

What else should you know? 

As the role and Eurofins' teams are international, please ensure to submit your application in English.

Tại sao bạn sẽ yêu thích làm việc tại đây

• Join a dynamic and fast-growing global network, tackle great challenges with large-scale products, and work with modern technologies

• We support your development and are committed to advancing your career

• Hybrid and flexible working environment with attractive benefits

• We embrace diversity! As an Equal Opportunity Employer, we value strength in diversity and prohibit discrimination in any form

• English-speaking environment where you will have opportunities to work on global projects and connect with experienced colleagues from around the world

• Hybrid working model and good work-life balance

• 13th-month salary bonus and annual performance bonus

• 100% offered salary and mandatory social insurances in 2-month probation

• 15+ days of paid leave per year

• Premium health insurance

• Annual company trip and various team building activities and appreciation gifts