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Đăng
10 ngày trước
3 Lý do để gia nhập công ty
- Attractive salary and benefits
- Extensive leave up to 21 days per year
- Multi-culture working environment
Mô tả công việc
As a ITSM Assistant Manager, you will be responsible for the following tasks:
- Manage the day-to-day operations of ITSM processes and tools, including incident management, problem management, change management, configuration management, service level management, and service catalog management.
- Ensure that ITSM processes and tools are aligned with ITIL standards, IT governance frameworks, and business requirements.
- Monitor and report on the performance and availability of ITSM processes and tools, using key performance indicators (KPIs) and metrics.
- Identify and implement opportunities for continuous improvement and automation of ITSM processes and tools, using agile and lean methodologies.
- Lead the design, development, testing, and deployment of ITSM automation solutions, using various technologies and platforms, such as scripting, orchestration, chatbots, RPA, AI, and cloud..
- Collaborate with IT and business stakeholders to understand their needs and expectations, and provide guidance and support on ITSM best practices and automation solutions.
- Manage the ITSM operations and automations team, including hiring, training, coaching, performance management, and career development.
- Manage the ITSM operations and automations budget, ensuring cost-effectiveness and alignment with IT and business objectives..
Yêu cầu công việc
- 5 years’ experience in ITSM operations and automations, preferably in a leadership role
- Minimum 4 years’ experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms.
- Demonstrating experience working with ServiceNow platform.
- Experience working in cloud environments like Azure and AWS and the integration with ServiceNOW platform.
- Demonstrating experience working with automation tool.
- Ability to analyze, troubleshoot and resolve complex software applications or integration related problems.
- Strong communication, collaboration and customer service skills.
- Applies standard methodology, techniques, procedures and criteria.
- Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes, e.g. GenAI integration with MS OpenAI or NOW Assist in ITSM Pro.n
- Good command of spoken and written English
Degrees & Certifications:
- Bachelor's degree in computer science, information systems, engineering, or related field
- ITIL V3/V4 Certification.
- Certified as ServiceNow – System Administrator (CSA)
- Automation tools certification (e.g., Ansible, Terraform, UiPath, etc)
Tại sao bạn sẽ yêu thích làm việc tại đây
Health insuranAttractive salary and benefits
- Extensive leave up to 21 days per year
- Health insurance for employee + spouse & children
- Professional and multi-culture working environmentce for employee + spouse & children
FWD
Xem công ty
FWD Vietnam Technology Company
Mô hình công ty
Sản phẩm
Lĩnh vực công ty
Dịch Vụ và Tư Vấn IT
Quy mô công ty
51-150
nhân viên
Quốc gia
Hong Kong
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Không có OT
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33 phút trước
Senior / Expert AWS Cloud Engineer (Platform Team)
Làm từ xa
Ho Chi Minh