Systems Support Engineer (Fullstack, Java, React)

Top 3 reasons to join us

• Global impact with diverse teams and projects
• Work-life balance with flexibility
• Empowering tools and competitive benefits

Job description

As a Systems Support Engineer in DAMO service line (, you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.

Job responsibilities

• You will work with incident management process and tools.
• You will use complex application systems and find your way through them to debug a business impacting issue.
• You will follow standards and best practices to bring operational efficiencies, stability and availability of the system.
• You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients.
• You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents.
• You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response.

Your skills and experience

Technical skills

• You have experience working with Java and React, with AWS being a plus. You are open and adaptable to learning new technologies based on project needs.
• You understand how to use debugging tools and how to troubleshoot issues with the code.
• You have experience working with relational or non-relational databases.
• You have experience working with CI/CD tools such as Jenkins or Azure pipelines.
• You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana. 
• You are comfortable with Agile methods such Scrum and/or Kanban.
• You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested.

Professional skills

• You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders.
• You have good communication and articulation skills.
• You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more.
• You are resilient in ambiguous situations and can approach challenges from multiple perspectives.
• You are willing to be part of a rotation- and need-based 24x7 team and are able to handle multiple engagements.

Why you'll love working here

At Thoughtworks, we believe technology can be a powerful force for good. That's why our purpose is to create an extraordinary impact on the world through our culture and technology excellence. This isn't just a slogan, it's the core principle guiding every decision we make. 

We achieve this through a relentless pursuit of excellence and a culture built around these five core values:

• Be an awesome partner for clients and their ambitious missions
• Revolutionize the technology industry
• Amplify positive social change and advocate for an equitable tech future
• Foster a vibrant community of diverse and passionate technologists
• Achieve enduring commercial success and sustained growth

This commitment to our purpose is matched by a commitment to our people. As Thoughtworkers, you'll be empowered to focus on what you do best – creating positive change through technology – because we offer a comprehensive benefits package designed to support your well-being and career development.

Here's how we support our team:

• Health & wellness: Health insurance for employees and their immediate family, mental health support and annual check-ups.
• Financial security: Competitive salaries, referral bonuses, and laptop buyback programs.
• Professional growth: Training allowances and personal development budgets.
• Work-life balance: Flexible work arrangements on a hybrid work model, maternity/paternity leave, sabbatical leave.
• Technology & equipment: Top-tier MacBooks and allowances for work-from-home setups.
• Connectivity: Monthly communications allowance to stay connected at home and on the go.
• Fun & camaraderie: We organize engaging social activities like running clubs, nature outings, annual events and monthly Town Halls to foster connections and a positive work environment. 

Ready to break free from the ordinary and achieve the extraordinary? Explore our open roles!