Product Manager (Product Owner)

Top 3 reasons to join us

• Competitive salary based on ability.
• SHUI & PIT based on full paid salary.
• Mid-autumn gift, wedding & maternity bonus.

Job description

About Hotel Link

Hotel Link builds cloud-based technology that helps independent hotels and accommodation providers manage and grow their business online. Our platform spans a Channel Manager (CM), Property Management System (PMS), Booking Engine, and integrated Payment capabilities, connecting properties to OTAs, distribution channels, and payment processing in a single ecosystem.

About the Role

We're hiring a Product Manager to own the discovery, definition, and delivery of features across one of our core product lines: Channel Manager, PMS, and Payments. You'll translate the operational realities of hoteliers into shipped product, working at the intersection of engineering, design, integrations partners (OTAs, payment gateways), and go-to-market teams. This is a hands-on execution role: you'll manage a backlog, write requirements, coordinate releases across a connected product suite, and measure outcomes.

Responsibilities

• Own and prioritize the backlog for your product area (CM, PMS, or Payments), balancing hotelier needs, partner/channel requirements, and technical constraints.
• Write clear PRDs, user stories, and acceptance criteria, particularly for integration-heavy work where third-party API behavior (OTAs, payment processors) defines what's possible.
• Coordinate delivery across the product and engineering teams: tracking progress against the roadmap, surfacing risks early, and removing blockers to keep releases on schedule. (PM owns priorities and scope; engineering owns estimates and technical execution.)
• Drive alignment within the product team on your area: facilitating planning, keeping stakeholders in sync, and ensuring everyone is working from a single, current source of truth.
• Manage the full lifecycle of OTA and channel integrations (e.g., Booking.com, Expedia, Agoda) and payment gateway connections, working closely with partner technical contacts.
• Run agile ceremonies with engineering and triage bugs, sync issues, and partner-reported defects, which are frequent in distribution and payments.
• Conduct customer research with hoteliers and property managers; synthesize operational pain points (overbookings, rate parity, reconciliation, settlement) into product requirements.
• Define and track success metrics: channel connection health, booking sync reliability, payment authorization/settlement rates, PMS adoption, using analytics and direct data queries.
• Leverage AI tools throughout the product workflow — for research synthesis, PRD drafting, competitive analysis, data querying, prototyping, and accelerating routine product work.

Coordinate cross-functional launches across support, onboarding, and regional sales teams, accounting for a geographically distributed, often non-technical customer base.

Your skills and experience

• At least 2–3 years of product management experience.
• Demonstrated ownership of at least one feature or integration from definition through launch.
• Fluent English (written and spoken) is mandatory. You will work daily with international partners, OTA technical contacts, and a global customer base; precise communication is non-negotiable.
• Proven, hands-on proficiency with AI tools (e.g., ChatGPT, Claude, Gemini, or equivalents) applied to real product work: research, writing, analysis, and prototyping. This is a hard requirement, not a nice-to-have.
• Comfort with data: defining metrics, basic analysis, and reading API logs/responses. SQL is a plus.
• Working knowledge of agile/scrum and tools such as Jira or Linear.
• Customer-centric mindset with evidence of conducting or contributing to user research.

Preferred Qualifications

• Experience in hospitality technology, travel tech, OTA distribution, or payments.
• Familiarity with hotel distribution concepts: ARI (Availability, Rates, Inventory), rate plans, channel mapping, two-way sync, OTA messaging/booking APIs.
• Exposure to payment flows: tokenization, authorization, capture, refunds, settlement, chargebacks, and PCI considerations.
• Experience integrating AI into product features themselves (not just personal workflow) e.g., AI-assisted support, automation, or recommendations.

Bachelor's degree in a technical, business, or hospitality field or equivalent practical experience.

Why you'll love working here

Why You'll Love Working Here

• Competitive salary based on ability.
• 14 annual leaves in a year: 12 annual leaves + 1 day for birthday + 1 day on Christmas.
• Happy Hour every 4 weeks.
• Many parties: Badminton team, Mid-Autumn festival, Christmas Day, New Year….
• SHUI & PIT based on full paid salary.
• Not OT, have time for yourself.
• Multi-national colleagues.
• Company trip every year. 
• Many benefits: mid-autumn gift, wedding & maternity bonus.
• A laptop for work.