Business Analyst (Shopify/ eCommerce/ ERP/CRM/ eVAT)

3 Lý do để gia nhập công ty

• Enterprise platforms for business operations
• AI, cloud, cybersecurity, and digital services
• Industry solutions for complex environments

Mô tả công việc

JOB PURPOSES

BUSINESS ANALYST

-  Participate in the development and implementation of enterprise technology platforms across multiple domains such as eInvoice, Call Center, CRM, ERP, and DMS.

-  Analyze business needs and translate them into clear functional requirements to support product development and system implementation.

-  Work with enterprise clients across industries including retail, F&B, distribution, and finance to deliver scalable and reliable technology solutions.

-  Collaborate with product, engineering, and project teams throughout the Software Development Life Cycle (SDLC) to ensure successful solution delivery and continuous improvement.

KEY RESPONSIBILITIES

-  Work directly with clients (local and international teams) to gather, discuss, and clarify business requirements for implementing technology solutions and SaaS products.

-  Analyze business processes, identify improvement opportunities, and document requirements (BRD, FRS, SRS, user stories, user guides) to ensure clear communication between business and technical teams.

-  Participate in the implementation and rollout of the company’s SaaS products across domains such as eInvoice, Call Center, CRM, ERP, and DMS.

-  Work with enterprise clients and apply best practices from global platforms (ERP, CRM, DMS) when designing and implementing solutions suitable for the Vietnam market.

-  Collaborate with product, engineering, and QA teams throughout the Software Development Life Cycle (SDLC) to support both internal product development and client projects.

-  Provide training and userguide to end-users and stakeholders to ensure smooth system adoption.

-  Follow company policies in communication, reporting, and task planning, ensuring compliance with information security and quality management standards.

Yêu cầu công việc

REQUIREMENTS

-  Minimum 2 years of experience as a Business Analyst or in a similar role.

-  Strong skills in requirement analysis, process mapping, and documentation.

-  Good understanding of the Software Development Life Cycle (SDLC) and experience working with development teams.

-  Experience with CRM, DMS, ERP, or Field Sales Applications (SFA) used in distribution or field sales operations. Familiarity with platforms such as Salesforce, SAP, Odoo, Microsoft Dynamics, Oracle, POS systems, or similar solutions is a plus.

-  Experience working with enterprise clients or large-scale business systems is an advantage.

-  Familiarity with BA tools such as Microsoft Office, Microsoft 365, Jira, Confluence, Planner, GitLab, etc.

-  Awareness of information security, compliance, and quality management standards.

-  Interest in AI-enabled features, automation, or data analytics is a plus.

-  Good English communication skills and ability to work with both business and technical teams.

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BENEFITS AND OTHERS

-  Competitive salary and benefits package, including a guaranteed 13th-month salary.

-  Company trip annually.

-  Dynamic and innovative working environment with professional colleagues.

-  Opportunities for professional growth and exposure to enterprise technology platforms and global business practices.

-  Comfortable workplace with free parking, coffee, snacks.

-  Company-sponsored training programs and professional certifications.

-  Onsite working environment at the company office in District 7, Ho Chi Minh City