Tech Services Manager

Top 3 reasons to join us

• Best working environment, many training courses
• A competitive salary
• Healthcare insurance 24/7

Job description

Sunbytes is looking for a full-time Tech Service Manager to lead client-facing service delivery and act as the bridge between technical execution, operational management, and client partnership. You will manage and develop service offerings, ensure all technical activities align with client and business goals, and translate business needs into actionable technical plans that drive efficiency, innovation, and long-term value.

• Lead and develop cross-functional teams, foster a high-performance and inclusive culture, and provide coaching, feedback, and career development
• Oversee the delivery of software projects and dedicated teams, including project planning, pre-sales consultations, technical approval, and proactive risk mitigation
• Serve as the main client contact, translating business needs into actionable technical plans and ensuring cultural and professional alignment
• Co-develop and implement departmental strategies and budgets, in collaboration with CTO and Finance, to meet profitability and resource utilisation targets
• Continuously improve delivery processes and organisational structures to drive efficiency, innovation, and long-term value
• Build and maintain strong relationships with internal teams, external partners, and third-party providers
• Perform other duties assigned by the General Director 

Your skills and experience

Technical skills:

• Proven experience leading and mentoring engineering teams of 10+ people (preferably up to 40 members across multiple functions)
• Hands-on experience in software architecture and modern development practices
• Solid experience delivering projects for European and/or US clients
• Ability to translate business requirements and client needs into actionable technical strategies 
• Familiarity with pre-sales or technical solution consulting is a plus 

Soft skills:

• Excellent communication and stakeholder management skills 
• Strong client-oriented mindset and ability to maintain long-term customer relationships. 
• Strong people leadership capabilities with a focus on coaching, collaboration, and performance development 
• Strategic and proactive, with the ability to drive operational efficiency, innovation, and continuous improvement

Why you'll love working here

• A challenging and supportive work environment with opportunities to develop your career
• A dynamic and international team, providing a great career journey
• 16 days of annual leave
• 3 sick days per year
• 4 creative days per year, where you can explore new techniques and possibilities
• Premium Health Insurance 24/7
• Cover Social Insurance as local law

At Sunbytes, you’ll be part of a vibrant team dedicated to innovation and excellence. Your creativity and passion will make a real impact on the future of tech and talent in Vietnam.