Senior Business Analyst /Technical Writer

Top 3 reasons to join us

• Enjoyable Team Environment
• Engaging and Innovative Work
• 13 month salary and bonus

Job description

We are seeking a highly skilled Senior Business Analyst and Technical Writer to join our dynamic team. This hybrid role demands a strategic, analytical mindset combined with exceptional communication skills to analyze complex business processes and produce clear, impactful documentation. You will be instrumental in driving business transformation by aligning requirements with organizational goals and delivering comprehensive documentation that empowers stakeholders and supports seamless product delivery.

Key Responsibilities

• Gather and document business and technical requirements.
• Analyze problems, identify root causes, and recommend improvements.
• Act as a bridge between business, technical teams, and vendors to ensure smooth communication.
• Support product development: define roadmaps, track progress, prepare reports, and assist with UAT.
• Create and maintain clear documentation (BRD – Business Requirement Document, technical specs, user guides, API guides, etc.).
• Ensure all documents and processes are consistent, accurate, and up to date.

Your skills and experience

Education & Experience:

• 3–4+ years of experience as a Business Analyst and/or Technical Writer.

Skills & Competencies:

• Strong skills in documentation writing; familiar with tools like Jira and Confluence.
• Analytical thinking, problem-solving, and creativity.
• Excellent communication, presentation, and negotiation skills.
• Solid understanding of software development life cycle and Agile/Scrum methodologies.
• Detail-oriented with strong organizational skills.
• Strong English communication skills (written and spoken).

Why you'll love working here

Multinational Company – Competitive Benefits

• GrapeCity is a multinational private company with over 1,200 employees and more than 30 years of development, operating across 16 countries including Japan, USA, Korea, India, China, and Vietnam.
• We hire only “A-level” talents for our projects, recognized by clients as clear, reliable, agile, and exceeding expectations.
• Our clients include global leaders such as Microsoft, Sony, Procter & Gamble, Intel, Mitsubishi, AT&T, Thomson, Syngenta, and Infosys.
• Microsoft Gold Certified Partner and one of the few companies on the Microsoft Office Advisory Council.
• Attractive, competitive starting salary; mid-year and year-end bonuses; annual salary reviews based on performance.

Professional Training & Development

• Training before and during projects.
• Work with experienced engineers and be mentored by expert leaders in an international work environment
• Free English lessons with native American teachers.
• Life skills and soft skills training programs.

Work-Life Balance

• 8 hours/day, weekends off, flexible working hours, minimal overtime.
• Annual company trip, team building, sports and hobby clubs (yoga, football, table tennis, etc.) with financial support.
• Young, dynamic, professional, and creative work environment.
• Full social, health, and unemployment insurance according to law.
• 12 days annual leave (increasing with seniority), Christmas holiday, and extra half-day off on March 8th for female employees.