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Job Expertise:
Job Domain:
Software Products and Web Services
Job description
Key Responsibilities
1. UX Analytics Leadership
- Own the UX Analytics team's direction, priorities, quality standards, and outcomes across product and user-experience initiatives
- Translate business and product goals into clear analytical priorities, research questions, and measurable outcomes
- Build and scale the team, including hiring, onboarding, coaching, performance management, and capability development
- Establish a data-driven UX culture where product decisions are supported by user behavior, metrics, experimentation, and market intelligence
- Own the quality bar for analytical outputs, ensuring insights are accurate, actionable, and trusted across the organization
- Represent UX insights, team performance, and key user-experience opportunities to senior leadership
2. Product & User Experience Analytics
- Analyze user behavior, product funnels, engagement, and performance metrics to identify UX gaps and improvement opportunities
- Monitor product signals and proactively identify issues before they develop into significant business or user-experience problems
- Turn complex data into clear recommendations that influence product priorities, user journeys, and business decisions
- Drive experimentation and continuous improvement through structured analysis, monitoring, and measurement
3. Cross-Functional Collaboration
- Partner closely with Product, Engineering, QA, Market, and other stakeholders to align analytical priorities with business and product objectives
- Communicate analytical findings clearly and influence stakeholders to translate insights into measurable product improvements
- Balance strategic team leadership with hands-on analytical problem-solving when complex or high-impact issues require deeper investigation
Your skills and experience
Product & Analytics Experience
- 6+ years of experience in product analytics, UX analytics, data analytics, or a related analytical function within digital products
- Proven experience leading analysts and owning analytical outcomes rather than simply producing dashboards or reports
- Strong proficiency in SQL and hands-on experience with product analytics platforms such as PostHog, Amplitude, Mixpanel, or similar tools
- Strong understanding of user behavior, product funnels, experimentation, metrics, and data-driven product decision-making
Leadership & Team Building
- Proven experience building or scaling an analytics team, including hiring, onboarding, coaching, and developing analysts
- Strong people leadership skills with the ability to set expectations, develop talent, and hold team members accountable
- Comfortable balancing strategic team direction with hands-on analytical investigation when required
Business & Stakeholder Management
- Strong ability to translate ambiguous business or product questions into structured analytical priorities and actionable recommendations
- Clear and direct communicator who can effectively influence Product, Engineering, QA, Market, and senior leadership teams
- Strong business judgment with the ability to identify what matters and make decisions based on incomplete or complex information
Why you'll love working here
- Birthday leave
- Competitive salary package
- Learning & development opportunities
OrgScale Recruitment
Company type
Headhunt
Company industry
Staffing and Recruiting
Company size
51-150
employees
Country
Malaysia
Working days
Monday - Friday
Overtime policy
No OT
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