Japanese Speaking IT Helpdesk (in Da Nang)

Top 3 reasons to join us

• International working environment
• Competitive compensation package and benefits
• Interacting with leading-edge technologies

Job description

We are seeking a Japanese-speaking IT Helpdesk to provide first-line IT support and act as a communication bridge between users and both Japanese-speaking and English-speaking stakeholders. This position is well-suited for candidates with proficiency in Japanese (N2) and English, and a strong interest in IT support technologies such as Microsoft 365, SCCM, and Intune.

• Provide helpdesk support by handling user inquiries and incidents, and act as a communication bridge for other technical staffs to deliver on time and meet agreed SLAs IT operation support tasks in customer's environment
• Communicate effectively with Japanese-speaking and English-speaking stakeholders to ensure clear issue resolution and service updates.
• Follow technical instructions to perform IT support tasks.
• Support IT operations tasks, including Unified Endpoint Management (UEM) and system monitoring.

Your skills and experience

• Bachelor’s degree with a major in information technology or related fields.
• Fluent in Japanese (JLPT N2 or higher) and good English communication skills are required to understand and communicate with users, stakeholders for operational tasks.
• IT Technical background required, preferable in IT Operations, or technical support fields.
• Work stack: IT Operation supports, unified endpoints management (UEM).
• Nice to have: knowledge in ITIL, especial ITSM, ITOM.

Why you'll love working here

At Hitachi Digital Services, we enjoy:

• Unique opportunity to work with multinational team of Hitachi in over 130 countries.
• Incomparable chance to participate in full Software Development Life Cycle (SDLCs) and comprehensive soft skills training.
• Competitive remuneration with attractive allowances & bonuses.

Hitachi Digital Services offers a competitive benefit packages. Come join us to enjoy:

• Opportunities for advanced career development overseas, including the US, UK,. Japan...
• Competitive & attractive compensation and benefits packages:
  • Allowance for English, Japanese language certifications.
  • Subsidy for transportation and meals.
  • 13th salary & Bonus
  • Additional Premium Health Insurance Package for employees.
  • Annual checking of health and company trip for employees.
  • Flexible working hours
• Being an integral part of a dynamic and fast-growing global enterprise.
• An open, professional, and nourishing environment with out-side of work activities, such as football, tennis, badminton, dancing, music, and charity.