IT Support / Helpdesk (Japanese ~ N2)

Top 3 reasons to join us

• Opportunities to become essential members
• Clear career path, performance review twice a year
• Performance bonuses

Job description

• Receive and respond to emails, chats, and phone calls from Customers 
• Handle corresponding requests from the above sources, for example:
  • Request to update content and master data on the website
  • The operating system/service has errors and needs correction
  • Perform periodic backups of data
  • Monthly work report
• Support translating documents for the development team
• Perform tasks as requested by direct Management

Your skills and experience

Requirements:

• Japanese equivalent to N2 or higher, good communication
• Experienced in working with Japanese customer
• Have basic office computer skills (word, excel,...)
• Be proactive, promote responsibility in work, and be aware of good product quality

Nice to have:

• Experience working in the IT industry
• Understanding of Japanese culture and working style
• Aim to develop to BrSE or BA

Why you'll love working here

"We are a newly established organization and currently in the process of forming our Core Team. There will be numerous opportunities to take on challenges and become essential members of our team.” 

# Professional, open environment, promoting creativity

# Supports personal development

• Special working time: only 7.5 hours from 7:30 to 16:00 (Monday to Friday)
• Clear career path
• Performance bonuses
• Various allowances: language allowance, attendance allowance, seniority allowance…
• 13th month salary
• Performance review twice a year
• Free snack and drinks 
• Free lunch every Wednesday 
• Monthly company dinner party