IT Support Engineer (Windows, Microsoft 365)

Top 3 reasons to join us

• Exciting working environment in Oil&Gas Industry
• Attractive salary and benefits
• Diverse international team collaboration

Job description

POSITION PURPOSE

• Work with Group IT team to ensure hardware, software, and IT infrastructure function optimally, minimising downtime and improving productivity of IT system for Vietnam Operating office;
• Provide daily IT helpdesk support by responding to tickets raised by employees or other stakeholders.

PRINCIPAL ACCOUNTABILITIES  & RESPONSIBILITIES

• Technical Troubleshooting & Problem-Solving
  • Diagnosing hardware malfunctions and recommending repairs.
  • Resolving software errors, compatibility issues, and system crashes.
  • Identifying network connectivity issues and implementing fixes.
• IT Infrastructure Maintenance
  • Monitoring servers, storage devices, and cloud environments.
  • Managing user accounts and access permissions.
  • Implementing data backup and recovery solutions.
  • Supporting BU management in business continuity plan.
• Software Installation & Configuration
  • Installing and updating operating systems, productivity tools, and security software.
  • Configuring Microsoft 365, antivirus programs, and cloud services.
• Cybersecurity & Risk Management
  • Applying firewall policies and multi-factor authentication (MFA) to secure networks.
  • Educating employees on phishing threats and cybersecurity best practices.
• Customer Support & Communication
  • Assisting end users with IT-related issues.
  • Creating knowledge base articles and technical documentation.
  • Collaborating with other IT specialists, vendors, and service providers.
• Other IT duties as directed from time to time.

Your skills and experience

Formal Qualifications: Minimum education level: bachelor degree in IT, Computer Science

Experience, Skills and Knowledge: 

• Years of experience: 3-5 years in the role of IT support professionals
• Career level: Mid to Advanced level specialist
• Knowledge of Windows, Microsoft 365, Networking Basics
• Cybersecurity Awareness of Firewalls, Encryption, Threat Analysis, Compliance.
• Knowledge of Cloud technologies
• Troubleshooting skills in diagnosing software/hardware issues, Resolving network problems.
• Customer service skills in supporting end users.

Candidate Profile:

• Qualified all requirement of experience, skills and knowledge.
• Fluent in English, both written and spoken.
• Good communication skills; integrity, honest, flexible and helpful
• Ability to work independently and coordinate with Group IT team.

Why you'll love working here

- Gross salary and other allowances following staff policies; 13th month salary; premium healthcare program for employee and direct family; 25 days annual leave.