IT Officer

Top 3 reasons to join us

• Attractive salary & bonus
• Salary review twice a year
• Annual leave 14 days & up to 18 days after 5 years

Job description

Role Description

Responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users as Second Line Supporting.

Duties & Responsibilities

System Management

• Manage all servers on both physical host and VMWare virtual machines.
• Manage other technology tools such KeePass, Manage Engine Password Manager (if applicable), Service Desk, etc. to provide the best method to control the in-house IT Systems and assets.
• Implement an internal document for IT Department with respective IT Documentations, Manuals (IT Admin and User level).
• Upgrade the IT Systems with new releases, security update packages and/or firmware.
• Implement and manage the IT Assets Management 
• Monitor IT Systems performance and provide accuracy/timely system maintains according to business requirements. 
• Ensure Software licencing in full compliance with requirements and instructions

Data Monitoring & Maintenance, Backup and Security

• Ensure CIA (Confidentiality, Integrity and Availability) of business IT assets, including but not limit:
  • Business data and information,
  • Hardware and software configuration of critical IT systems, for example, servers, firewall, core switch, access switch, 
  • Backup system,
  • Users’ credential and permission on all IT Systems,
  • E-mail system, also, other online application system that provided by Microsoft in associated with Office 365 licenses.
• Maintain the IT Assets Register, including:
  • Data Assets Register,
  • Permissions Matrix,
  • IT Assets Inventory.

IT Development & Team coordination

• Develop best practices and written documentation for IT Systems maintenance, implementation, and operation.
• Backup for IT Manager in some IT Tasks.
• Provide the instructions to newcomer (IT Officer) to help him/her in according with current IT System maintenance, implementation, and operation. 
• Perform the needed tasks for any IT Projects implementation

IT Support as second line supporting

• Provide the second support to the end-users during IT Assets usage and IT Assets Lifecycle. 
• Assist Group IT Manager in troubleshooting the IT critical systems maintenance, repairing or replacing.
• Perform other IT relevant tasks as assigned by Group IT Manager and BOD

Allplan Technical Support

• Receive requests to handle related issues (system, users management, licensing, installation, backup & restore, upgrade, update version, central file management) which assigned by Group IT Manager 
• Contact Allplan Technical Team to solve the Allplan issue (if need)
• Take responsibility for Allplan support at GSI (with an additional position is Allplan Technical Support)
• Follow up, update, and report the issue status to Group IT Manager

Report: Follow the IT Standard operating Procedure

Your skills and experience

• Education: Bachelor’s Degree in Information Systems, Business, Communications, or related field.
• Foreign Language: English
• Experience
  • Proven working experience IT System, Network, or relevant experience, ideally in a helpdesk environment.
  • Experience with managing data network and telecommunications systems.
  • Experience with managing IT infrastructure including systems, personal computing, help desk, servers, firewall, Cisco switches, and printers.
  • Technical knowledge of Microsoft Windows on both desktop and server.
• Skill
  • Qualifications & Essential Skills 
    • Ability to diagnose and resolve problems.
    • Being able to respect tight deadlines and work under pressure.
    • Strong multi-tasking and prioritization skills with the ability to adapt to change.
    • Teamwork and practices sharing. 
  • Desired Skills and Qualifications 
    • Preferred IT experience in engineering company.
    • Desktop: Windows 10 & Windows 11, Microsoft Office 365
    • Server: Windows 2Server, Active Directory, DHCP, DNS, etc. 
    • VMWare: VMWare vSphere and ESXi,
    • Manage Engine productivity, especially Password Manager and Service Desk.
    • Acronis Backup platform.
    • Sophos security solution, including Sophos Firewall, Sophos Endpoint Security Central.
• Network: Routers and Firewalls, VPN, Routing and Switching. 
• Character: Adapt quickly to work, be responsible for the work

Why you'll love working here

Our culture - Maintaining a Mindset of Success

• Continuous Learning: We prioritize ongoing education and development. Our team members are encouraged to pursue certifications, attend workshops, and engage in knowledge-sharing sessions.
• Collaborative Environment: We foster a culture of teamwork and collaboration.
• Focus on innovation: We encourage a mindset of curiosity and innovation. Our employees are given the freedom to experiment with new technologies, propose creative solutions, and challenge the status quo.

Benefits include:

• Attractive salary & bonuses
• Salary review twice a year
• Annual leave of 14 days in the first year & up to 18 days after 5 years
• Work on international projects
• Additional medical care services (premium accident insurance, health insurance after 1 years)
• Company sports events (soccer, badminton), Year end gathering, Team building, and so on
• Special awards for outstanding achievements