IT Helpdesk

Top 3 reasons to join us

• Working in one of the Best Places to Work
• Hybrid working and Flexible working hours
• 13th-month salary and Performance bonus

Job description

We are looking for a (Junior) IT Helpdesk with at least 1 year of experience in IT Support or Service Delivery. The ideal candidate will be responsible for supporting end-users, maintaining IT infrastructure, troubleshooting hardware/software issues, managing user accounts, and ensuring smooth daily IT operations.

📦 Your key responsibilities:

●     Installing and configuring computer hardware, software, systems, networks, printers and scanners.
●     Monitoring and maintaining computer systems and networks.
●     Responding in a timely manner to service issues and requests.
●     Providing technical support across the company (this may be in person or over the phone).
●     Setting up accounts for new users.
●     Repairing and replacing equipment as necessary.
●     Support to use or Testing new tools/employee systems.
●     Possibly IT security training for new employees.
●     Other Admin supports.

Your skills and experience

●     1 - 3 years' experience in IT Support or Service Delivery.
●     Fair command of English
●     Good problem-solving skills.
●     Good customer service skills and experience
●     Extensive experience in supporting a Microsoft environment (AD, Sharepoint, O365,...)
●     Demonstrated experience in computer networking fundamentals.
●     Understanding of the latest telecommunication technology
●     Strong communication skills.
●     A keen eye for detail

Why you'll love working here

OUR PERKS!

• 05 working days/week (From Monday to Friday), applying flexible working hours
• 2 days of remote WFH per week (based on team's decision)
• Lunch + Gasoline + Coffee Allowance 
• Health, Social and Unemployment Insurance (based on gross-based salary, according to the Labor Code) and PVI Health Insurance
• 13th-month salary and Performance bonus
• Annual salary review
• 12 days annual leave plus extra 02 days of company leave
• Company trips, sponsored team building, monthly Happy Hour, Sport Clubs (Soccer, Badminton, Pingpong, Yoga) and other joyful events;
• A culture of relentless learning with free courses in specialized skills, soft skills, and English;
• Yearly health-checkup;
• Seniority benefits: allowance & PVI Health Insurance for family members
• Technical-certificate bonus
• Japanese-certificate bonus
• Employee Referral Incentive