Delivery Team Leader

Top 3 reasons to join us

• Very attractive starting income
• Insightful mentorship from Experts & C-level
• Ownership on international projects

Job description

1. Control & Governance
• Provide guidance to internal teams and vendors to align solutions with strategic business priorities.
• Review and challenge vendor estimations, solutions, and deliverables.
• Ensure all business requirements are collected, validated, and managed.
• Establish and enforce quality standards, KPIs, and control metrics to vendor and internal teams.
2. Assessment & Evaluation
• Analyze and continuously improve system processes and delivery workflows.
• Identify and mitigate risks related to technology, cost, timelines, and quality.
• Evaluate vendor performance and lead performance review sessions.
• Classify and negotiate efforts spent on analysis, development and bug fixing.
3. Build & Solution Design
• Act as a high-level solution architect, ensuring scalable, maintainable system designs.
• Collaborate with Product Owners and Business Stakeholders to define and prioritize 
requirements.
• Lead solution design sessions and confirm alignment with business value.
4. Delivery & Acceptance
• Oversee end-to-end delivery from design through testing and production deployment.
• Collaborate with BA, QC, and vendor teams to ensure timely, high-quality delivery.
• Validate deliverables, drive defect resolution, and maintain project documentation.
5. Run & Operation Support
• Oversee service operation including incident, problem, change, and release 
management.
• Develop and execute UAT, BAU and support plans.
6. Leadership & Team Management
• Lead and inspire cross-functional teams.
• Guide & coach team member.
7. Ownership & Knowledge Management
• Take over and maintain in-depth system know-how and ensure knowledge transfer.

Your skills and experience

• At least 5+ years in technical product management, business analysis, or IT service 
delivery.
• Strong background in software delivery, including Agile/Scrum practices.
• Proven track record in vendor management, contract negotiation, and project 
execution.
• Hands-on experience with ITIL-based service delivery.
• Hands-on experience in complex system solution design.
• Excel in English communication, negotiation, small talk.
• Experience in managing cross-functional teams (Dev, QA, Architecture).
• Proven experience with stakeholder engagement and change management.

Nice-to-have areas
• Cost and budget management capability.
• Experience in global working environment & remote communication. 

Why you'll love working here

Understanding candidates' expectations of the ideal workplace, we always put the people element at the top of our priorities. ​

Compensation programs and employees' development opportunities for employees are always significantly invested in, bringing you:​

Primary benefits:

• 13th-month Salary and performance- based KPI Bonus ​
• 15+ Annual Leaves​
• Full Social Insurance, 24/7 Accidental Insurance, Annual Medical Check- up​
• Team Building and CSR activities: Year- end Party, New-year Party, Company trip, Charity activities, Blood donation​
• Learning workshops: Udemy E-learning, English courses, Senior management development training programs​

Our culture fosters your career development through: ​

1. Strategy ​

• Thinking Big: We focus on creating meaningful and sustainable opportunities for the company. ​
• Customer Obsession: We try to understand future customer needs, trends, and the impact of digital transformation. ​

2. Implementation ​

• Digital Savviness: We seek to understand the technological aspects of the business to enhance efficiency and customer experience. ​
• Entrepreneurship: We communicate the company's strategy and purpose to others, inspire and lead them effectively. ​
• Risk in mind: We consider risks and their possible effects before making decisions. ​
• Operational Excellence:  We stay focused on the goal, disciplined in tightening tasks to the end. ​

3. Building the organization ​

• People Centricity: We sustain focus on the development of team members through meaningful development plans and learning opportunities. ​
• Integrity: We always stay focused on the goal you need to achieve, refrain from getting into personal conflicts.