[Da Nang & Ho Chi Minh] UI/UX Design Manager

Top 3 reasons to join us

• Performance Bonus
• Premium insurance for family
• Well-being allowance

Job description

• Manage multiple UI/UX Leads who manage Designers embedded in Scrum teams across products and platforms.
• Set cross‑project UX/UI vision and governance; align design direction with business strategy and customer outcomes.
• Lead and execute cross‑product/front‑end innovation initiatives grounded in deep user understanding and data.
• Define, evolve, and enforce shared design principles, guidelines, accessibility, and design‑system usage.
• Champion Design Thinking and Lean Start‑Up; translate user behaviors into insights that spark ideation and concept development.
• Facilitate design thinking workshops (ideation, prototyping, testing, feedback) across audiences from senior leaders to delivery teams.
• Establish and oversee multi‑level design reviews (team critiques, cross‑platform critiques, escalation/executive reviews) with clear gates.
• Manage senior stakeholder communication; align priorities, trade‑offs, and expected outcomes with Product/Engineering leadership.
• Develop, coach, and grow UI/UX Leads and senior designers; shape team structure, hiring plans, and career ladders.
• Align UX strategy with platform‑wide goals, product roadmaps, and customer experience strategy; prioritize design initiatives.
• Arrange and supervise prototyping; ensure feasibility and business viability are considered alongside desirability.
• Organize and guide user testing across discovery/build/launch; ensure research quality and ethical standards.
• Gather, systematize, and socialize user feedback and testing results so squads share intimate knowledge of customers.
• Conduct design reviews and quality audits of developed solutions; reduce rework, drive consistency and component reuse.
• Track and report UX impact and quality signals (usability KPIs, design‑system adoption, accessibility conformance).

Your skills and experience

• Proven track record leading multi‑team UX organizations and delivering cross‑product coherence at scale.
• 8+ years in Product/UX/UI Design, including 3+ years managing Leads/senior designers and cross‑functional initiatives.
• Service, Product, and UX Design skills; ability to connect strategy to execution and outcomes.
• Proficiency with Figma (or Sketch/InVision) and modern prototyping tools; familiarity with Storybook and design tokens.
• Proficient English (spoken/written) to conduct and facilitate design processes with global stakeholders.
• Good knowledge of Agile working principles
• Excellent public speaking, facilitation, and executive storytelling; comfortable running critiques and workshops.
• Prior work leading digital UX definition and design‑system adoption across web and mobile.
• Trained and experienced in Design Thinking and Lean Start‑Up; evidence‑based decision making using qual/quant methods.

Why you'll love working here

At OTSV, work is a self-fulfillment, we encourage staff to leave their comfort zone, think out of the box, and share their ideas without hesitation. As a team, we analyze and evaluate issues objectively to learn quickly from mistakes.

We believe in ‘fail quick, success quick’ and strive to keep pace with the forefront of technology to digitize ONE’s business.

The designs of our offices embrace our culture of being flexible and open. Unlike a conventional office, we have an open concept with different work areas which encourages collaboration, open-mindedness, and spontaneity.

Each work area has its charm and aims to make our staff feel as comfortable in the office as they would feel at home. Have a meet-up at the Café amidst the aroma of coffee!
 

You will love working here!

• Annual Salary Review & Increment
• 13th-month salary
• Performance Bonus
• Social Security co-contribution based on full gross salary
• Premium health care (Bao Viet Insurance) for employees & dependents (parents or spouse and children).
• Lunch allowance
• Free drinks and snacks
• 17 days of Annual Leave
• Annual health screening reimbursement: 4,700,000 VND/ year
• Training and education sponsorship: 38,000,000VND/year
• Well-being allowance: 13,800,000VND/year