IT Infrastructure Supervisor

Mô tả công việc

The IT Supervisor is responsible for supervising and executing daily IT operations related to infrastructure, systems, networks, and security to ensure stable system performance and service quality.
This role focuses on assigning tasks, guiding team members, and providing hands-on technical support when required. The Supervisor supports the line Manager in implementing action plans, monitors team performance, and ensures IT activities are carried out in accordance with company procedures and security standards. 
The position also supports continuous improvement at team level by identifying operational issues, contributing recommendations, and improving service delivery and team effectiveness.
Duties and Responsibilities 
1. Team & IT Operations Management
• Supervise daily IT operations to ensure stable system performance and service quality 
• Assign tasks, guide team members, and monitor work progress and performance 
• Handle operational incidents and support resolution of user issues to minimize escalation 
• Maintain records of service requests, incidents, and operational activities 
• Support training and provide on-the-job guidance to improve team capability

2. Infrastructure & System Support
• Support installation, configuration, and maintenance of IT infrastructure (network devices, servers, PCs, operating systems, applications)
• Monitor system and network performance; perform routine checks (backups, logs, system health)
• Troubleshoot system, network, and application issues and coordinate resolution
• Execute deployment, upgrade, and testing tasks based on established standards

3. Service Improvement & Compliance
• Support analysis of system performance and recommend improvements to line Manager
• Ensure team follows IT policies, procedures, and security standards
• Maintain and update IT documentation, user guidelines, and operational procedures
• Support improvement of team workflows and service delivery processes

4. Coordination & Support Activities
• Coordinate with internal departments, Global IT, and vendors as assigned for issue resolution and system support
• Execute assigned IT project tasks and support team-level implementation
• Track and maintain IT assets, including hardware, software, and accessories inventory

5. Security Systems (CCTV & Alarm)
• Support monitoring and maintenance of CCTV and alarm systems
• Troubleshoot issues and coordinate with vendors when required
• Support incident handling and footage retrieval for investigation purposes
 

Yêu cầu công việc

► Education and Experience
• Bachelor’s degree in computer science, Information Technology, or related field 
• At least 5 years of experience in IT operations / helpdesk / infrastructure support 
• At least 1 year of experience in team lead or supervisory role 
• Experience in logistics / freight / warehouse systems is an advantage 
• Experience with MS365, VMware, and backup solutions is preferred 
• Familiarity with ISO27001 or IT security standards is an advantage
► Required Skills/Abilities:
• Strong technical knowledge of IT infrastructure, network, and operating systems 
• Good problem-solving and analytical skills 
• Ability to prioritize tasks and execute effectively 
• Good communication and team coordination skills 
• Ability to guide and support team members 
• Upper-intermediate English communication (spoken and written) 
• Self-learning and continuous improvement mindset 
Competencies (Performance Standards)
► Core competencies. 
• Operation & Resource Management 
• Problem Solving
• Relationship Management 
• Continuous Learning & Innovation 
• Work Ethic & Compliance 
► Leadership competencies 
• Business Planning (support implementation of team-level action plans) 
• Change Management (execute and support operational changes) 
• Team Leadership (task assignment, guidance, and monitoring) 
• People Development (on-the-job training and team guidance)
► Functional/Technical competencies: Refer to the company’s skill inventory 
 

Tại sao bạn sẽ yêu thích làm việc tại đây

• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City

• Working time: Monday to Friday, from 8:00 AM to 5:35 PM

• Annual Leave: 12 days/year (after probation time)

• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)

• Annual Salary Increase once per year

• Performance Assessment: twice per year (fixed in April and October)

• Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance

• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.