[SPX Express] Senior Associate, Product Operations

Top 3 reasons to join us

• Impactful and challenging work
• Vibrant working environment
• Competitive compensation

Job description

Product: SPX Express

Work location: Sonatus Building, 15 Le Thanh Ton, District 1, HCM

About the team - SPX Express Product

Job Description:

Release & Deployment Management

• Develop detailed release plans, including Go/No-Go checklists, cut-over plans, and rollback strategies.
• Coordinate releases using grayscale, A/B testing, or phased rollout approaches.
• Monitor post-release performance metrics, assess risks, and proactively trigger rollbacks when necessary.
• Collaborate closely with Business, PMO, and Development teams to ensure smooth and successful releases.

User Acceptance Testing (UAT)

• Prepare test scenarios, test data, and maintain UAT environment integrity.
• Execute, supervise, and sign off on UAT results; work closely with development teams to resolve defects.

System & Issue Operations

• Receive, categorize, and resolve production incidents within agreed SLAs.
• Maintain issue tracking logs and coordinate with regional development teams for permanent fixes and enhancements.
• Perform approved configuration changes and data corrections in production as needed.

Enablement & Change Management

• Create user guides, release notes, and other related documentation.
• Deliver training sessions for internal users on new features and support smooth transitions.

Your skills and experience

Must have:

• Bachelor’s degree in Computer Science, Business Administration, or a related field.
• Strong verbal and written communication skills in both Vietnamese and English.
• Experience in troubleshooting operational issues and implementing effective corrective actions in a timely manner.
• Ability to manage multiple tasks and prioritize effectively.
• Fast learner with strong systems thinking and product logic understanding.
• Empathy and patience in user communication, with ability to de-escalate conflicts.

For Senior Level:

• Knowledge of business flows, data flows, UX/UI design, API concepts, and project management fundamentals.
• Experience with project management and product development tools such as JIRA and Confluence.
• Proficient in analyzing data to identify trends, anomalies, and root causes using tools such as Excel, SQL, or data visualization platforms (e.g., Looker Studio).
• Strong analytical mindset with the ability to break down complex problems, propose actionable solutions, and make data-driven decisions.

Nice to have:

• Experience with product support position in technical department/company
• Experience with logistic operation
• Experience with data analysis
• Experience in API testing

Why you'll love working here

• Attractive salary, annual performance bonus
• Health care insurance, annual health check
• 14 days annual leave & 6 days sick leave
• Learning and Development program
• Free food, drinks at pantry