Scrum Master/ Scrum Coach

Top 3 reasons to join us

• Môi trường đẩy nhanh phát triển năng lực
• Nơi quy tụ nhân tài người Việt trên toàn cầu
• Văn hóa thành công, đề cao sáng kiến

Job description

ABOUT ONE MOUNT

One Mount is Vietnam's largest technological ecosystem that creates solutions along the entire value chain, starting with retail, distribution, real estate, and financial services. Our mission is to build Vietnam's most trusted ecosystem, empowering all people and businesses to realize their full potential at the intersection of technology and humanity.

The Senior Scrum Master/Scrum Coach operates as a delivery enabler and transformation partner, supporting multiple teams and complex product environments.

Beyond facilitating Agile practices, this role is responsible for:

• Optimizing end-to-end workflow and delivery predictability
• Removing systemic bottlenecks across teams and departments
• Enabling teams to operate effectively in a technology- and AI-enabled environment
• Contributing to the evolution of Ways of Working across the organization

This role requires a shift from team-level facilitation to system-level impact.

1. Delivery Flow & Product Execution:

• Guide Product Owners and teams in managing Product Backlogs in complex, multi-product environments
• Support definition and alignment of Product Vision and Product Goals
• Improve flow of work across teams (planning, execution, delivery)
• Support roadmap clarity and delivery predictability
• Actively monitor and improve: lead time, throughput, delivery reliability

2. Cross-Team Coordination & System Optimization:

• Facilitate alignment across teams and departments
• Identify and resolve inter-team dependencies and bottlenecks
• Support coordination of large releases spanning multiple teams
• Ensure transparency of risks, assumptions, and constraints
• Shift focus from local optimization to system-wide performance

3. Agile Coaching & Team Enablement

• Coach teams to become self-organized, outcome-driven, and continuously improving
• Support adoption of Agile mindset and practices in a pragmatic way
• Enable teams to:
  • Slice work effectively
  • Manage commitments realistically
  • Improve collaboration and feedback loops
• Reduce reliance on manual facilitation by promoting team ownership

4. Evolving Ways of Working:

• Contribute to the continuous improvement of Ways of Working at team, program, and organizational levels
• Support adoption of:
  • Modern delivery practices
  • Automation and AI-enabled workflows where relevant
• Ensure that increased speed does not compromise: Engineering quality, Risk management, Sustainability

5. Coaching & Capability Development:

• Mentor and support Junior Scrum Masters/Agile practitioners
• Provide coaching beyond teams, including: Product Owners, Delivery leaders
• Share best practices and contribute to internal capability buildingn.

Your skills and experience

• Minimum 4-5 years of experience working as a Scrum Master, with at least 2 years working with multi-teams or large programs/products.
• Advanced Scrum Master Certification (e.g., PSM II, A-CSM) or specialized Scaling Agile certifications (e.g., SAFe SM, LeSS, Nexus) are required.
• Experience in participating in creating documentation and organizing internal training programs on Agile/Scrum.
• Jira Proficiency: Expert in managing backlogs, sprints, velocity, and progress reports (including Burndown, Control Chart, and CFD).
• Jira Customization: Capable of customizing workflows, setting up automation rules, and building filters/dashboards for risk detection and tracking.
• Confluence Expertise: Skilled in using Confluence for team documentation, recording decisions, and capturing process improvements (e.g., retrospectives).
• In-depth Coaching and Mentoring skills for individuals and other Scrum Masters.
• Servant Leadership and Change Management skills.
• Excellent communication and negotiation skills at the departmental/organizational level.

Why you'll love working here

Salary & Allowances

• 13-month salary with annual performance bonus, project incentives, sales incentives (based on position)
• Lunch allowance: 730.000 VND/month
• Special occasion bonus: 3.000.000 - 5.000.000 VND/year
• Annual leaves: Up to 20 days/year (based on levels)
• Health: Social insurance, premium health insurance, yearly health check 
• Laptop, screen and other needed facilities/accounts/tools for work

Career Growth

• Yearly salary review and promotion.
• Diverse career path: Management or Expert and functions rotation opportunity.
• Free learning sources in Udemy, Coursera, O'relly platforms; internal workshop, certification sponsorship.
• Recognition and awards at team and organizational levels.
• Grow your career with opportunities across the dynamic ecosystem of Techcombank & Masterise Group.
• Access special loan offers with competitive interest rates and flexible grace period options tailored to your financial needs.

Working Environment

• Open & collaborative working space fosters both individual focus and teamwork activities
• Young, dynamic, and collaborative working atmosphere
• Unwind zones: gaming, table tennis, yoga, gyms, bath rooms.
• Personal lockers with QR code access.
• Quarterly/yearly teambuilding & engaged internal events.