Product Operation Executive (prefer QC, Product-based)

Top 3 reasons to join us

• Technical experts of all fields
• Challenging experience to learn and grow strong
• An awesome zone, a second-home

Job description

WHO WE ARE

Founded in 2014, GEEK Up is the home of passionate Geeks, who share the same passion for building disruptive digital products that win Hearts, Minds and Markets. With expertise in all aspects of Product Development, during our 10 years journey, we have built and launched impactful digital products for enterprises and startups around the world.

WHAT ARE WE PROUD OF

GEEK Up is a strategic digital product partner of 100+ brands in Southeast Asia as TPBank, Heineken, Saint-Gobain, Waitrr, Funding Societies, Karzo, etc. Agile is our DNA. It is about how we think, how we approach problems, how we regularly retrospect our work, how we being transparent and communicate with every member in our teams. Every product and design decision from GEEK Up is based on empathy towards user experience in order to bring them the highest values.

RESPONSIBILITIES: As a Product Operation Executive at GEEK Up, you will participate in all phases of software product development to ensure that the product is launched and operated smoothly, finally achieve its goals

Expertise responsibilities:

• Understand the business problem and product definition for project input. 
• Communicate with users/customers to understand their pain points and suggest practical solutions.
• Ensure that the product aligns with the business's operational flow based on the business requirements. Plan & support the UAT & launching process.
• Become a subject matter expert on system applications 
• Communicate effectively across functional teams and build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
• Oversaw quality standards by various software testing method, addressed business goals and operations, and monitored product performance. Gathered user feedback and iterated to optimize product success.
• Guiding & training the user to apply the product in the operation process
• Gather user/ customer feedback during the product on air to analyze the problem & propose fit solution to improve & close the gap.
• Contribute initiatives to optimize the business workflow and identify potential issues that may arise during operations, including addressing edge cases.

Your skills and experience

REQUIREMENTS:

Must have

• Well understanding of business processes and workflows, with skills in translating business requirements into product features that streamline operations.
• Ability to work closely with cross-functional teams to ensure seamless workflow integration and alignment with business objectives.
• Proven experience in implementing end-to-end quality assurance processes for software products, ensuring they meet design and functionality standards, prioritizing smooth user experiences and minimizing friction points.
• Excellent verbal and written communication skills to convey ideas confidently and logically
• Have a persistent, solution-oriented attitude to overcome challenges
• Fast learning skills with the ability to memorize and understand business logic.

Nice to have

• Skilled in identifying and classifying various types of requirements: Functional, Non-Functional, Operational, and User Requirements, able to translate these requirements into detailed Acceptance Criteria that guide product functionality, quality standards, and user expectations.
• Good analytical skills to identify and anticipate edge cases from the main product flow, ensuring thorough testing and robust product performance

INTERVIEW PROCESS:

• HR Online Assessment (Google Form)
• HR Interview (Online)
• Technical Interview (Face to face)
• Offer Negotiation

Why you'll love working here

FOR YOUR BETTER WORK

• You will participate in the process of discovering, finding and proposing solutions, not just simply implementing the existing ones
• You can seize the opportunity to continually receive constructive feedback and suggestions, so you can easier realize what you have done well and what needs to be improved
• There are team members sharing lessons learned, so each and everyone can keep building up knowledge and experience

FOR YOUR BETTER GROW

• Our flat structure with no middle management enables you to leverage your own strengths, and make room for you to grow yourself in whatever aspect you desire.
• There are weekly workshops and sharings, where we exchange our knowledge and experience, from technical to soft skills, from work to daily life subjects
• We embrace the eagerness of learning and sharing, so you will always have room to raise your own voice

FOR YOUR BETTER STAY

• The flat structure will also enable you to choose your own career path and there will be a broad range of career opportunities available on your adventure at GEEK Up
• These perks will equip you with a clear mind and a healthy body: Weekly exercise with your teammates; morning coffee with free drinks; fruits, and nutritious drinks in our shared kitchen with a well-stocked fridge
• You can also enjoy team-building, retreats and other customized quarterly events with other team members