Product Manager (SaaS, AI, Data domain)

Top 3 reasons to join us

• Hybrid working (3 days work at the office; 2 WFH)
• Over 20 annual leaves per year
• A close-knit and diverse team of 12+ nationalities

Job description

About the role:
As TSC.ai enters its next phase of growth, the Product Manager will play a crucial role in advancing the Genie AI platform to new levels of functionality, usability, and market fit. Working closely with the Head of Product and cross-functional teams, this role combines hands-on product delivery with user advocacy and data-informed decision-making to help drive scalable, customer-centric product outcomes.
 

Key Responsibilities
1. Product Execution & Delivery

• Collaborate with the Head of Product and stakeholders to execute the product roadmap, focusing on delivering business value aligned with strategic priorities.
• Timely review and act on product feedback from clients and internal teams, proactively investigate and suggest feature improvements
• Be the product advocate and drive internal knowledge of the tool and features
• Translate high-level requirements into well-defined user stories with clear acceptance criteria
• Review, prioritise, and manage product backlog
• Run Scrum ceremonies: sprint planning, grooming, daily stand-ups,  and work closely with engineering to ensure timely and high-quality delivery.
• Track progress and communicate updates across teams and stakeholders
• Assist QA with testing

2. User Experience & Customer Advocacy

• Assist in mapping user personas and journeys to understand and articulate user needs and pain points
• Collaborate with the UX team to deliver the best experience by building prototypes that support key features or improvements in conjunction with UX/UI designers.

3. Communications: 

• Support product releases: share internal announcements, conduct internal demos,  
• Create and maintain thorough documentation of product features 

4. Data-Driven Insights & Adoption

• Leverage product and user analytics tools to monitor engagement, adoption, and feature usage metrics
• Support in the creation and delivery of updated in-app trainings, onboarding materials, and communications using digital adoption platforms

5. Market & Competitive Awareness

• Assist in collecting and analysing market and competitive intelligence to inform product feature prioritisation and positioning.
• Support product strategy through competitive mapping and research

6. Cross-Functional Collaboration

• Work daily with Engineering, Data, Data Science, Customer Success, Business Development, and other teams to ensure alignment and effective communication
• Proactively gather and incorporate feedback from stakeholders and customers into product decisions

Your skills and experience

What we’re looking for

• 2-7 years of experience in product management in a SaaS offering, preferably in the B2B enterprise space
• Good understanding of Agile methodology, Scrum framework,  and the software lifecycle
• Strong communication skills—able to clearly articulate product ideas, issues, and solutions to technical and non-technical audiences
• Fluent English
• Strong project management skills
• Passion for user-centric design and improving customer experience
• Confidence in using JIRA and some experience with product management tools like  Mixpanel, Hotjar, Confluence, UserFlow, or equivalent 
• An analytical mindset with a willingness to work with data for insight generation
• Ability to work effectively in a fast-paced, collaborative environment
• Strong organisational skills and attention to detail
• Can-do attitude and enthusiasm to learn by doing 
   

Why Join TSC.ai as a Product Manager?
This is a unique opportunity to grow alongside a dynamic product leadership team in a company that values innovation and customer-centricity. You will have a direct impact on the evolution of our SaaS platform, collaborate with talented peers across functions, and contribute to scaling TSC.ai’s global market presence.

Why you'll love working here

Compensation & Benefits: 

• Competitive salary
• We strive to be the best place you will ever work for;
• Honed skill sets;
• Direct access to the leadership;
• 20 Annual Leaves per year;
• 07 Sick Leaves without doctor's certificates;
• 05 days Christmas Break (to be changed every year following the CEO's decision);
• Premium Health Insurance for yourself (after the probation);
• ESOPs (after the probation);
• A MacBook to be provided.

Team Culture - How do you find yourself fitting in our team?

• Intellectual curiosity for the world around you, technology, and our clients' needs
• Solid general knowledge and skills in your core area
• Excellent problem-solving capabilities and adaptability
• Enthusiasm for finding elegant, pragmatic solutions
• Team player – we’re a small, close-knit team and excellence is expected; as is the capability to take on and own big challenges, solving conventional challenges in unconventional ways, all without losing your sense of humor and fun
• Presentation skills with the story you tell and how and where you tell it
• An ability to see the big picture (in graphic detail)

Our values:

• We love to build. Cool, new, innovative, creative, smart stuff. 
• Trust is our DNA. We value our diversity, differences, different POV, self-integrity, being our authentic selves and being valued for being that. We assume good intentions. 
• We thrive on curiosity. Life is too short not to be learning and growing each day. 
• No problem at TSC is someone else’s problem.We’re all in it together.
• We are passionate about customer value.