Manual QA/QC Engineer

Top 3 reasons to join us

• Budget for individual learning & development
• 14+ leave days/year; premium health insurance
• Dynamic and open working environment

Job description

Company overview

is a Mega Value Innovator in Entertainment headquartered in Korea, since its foundation in 2002, Smilegate has continuously strived for happier lives and a more hopeful society by developing and providing quality games and content. Smilegate operates businesses in areas of game development and services, investments, and social contributions; develops and discovers various games and cultural content; and provides them as global services by increasing their value. The representative game is CROSSFIRE that world’s no.1 online FPS game with more than 670 million players from 80 countries, has surprising records such as having over 8 million concurrent users, has reached $10.5 billion sales revenue since its global launch.

Smilegate Vietnam

Entering the Vietnam market from 2023, Smilegate Vietnam‘s mission is to provide stable development & operation of the Smilegate platform and services, expanding beyond the development center to the region and expanding into an Asian hub.

What You‘ll Do

• Identify test scenarios, estimate test effort, and create test plans.
• Develop, maintain, and execute comprehensive test cases / test scripts to ensure product quality and compliance with requirements.
• Create and manage test documentation, including test plans, strategies, traceability metrics, test reports, and defect reports with risk assessments.
• Perform functional, regression, performance, usability, and end-to-end testing for new releases and change requests.
• Identify, report, and track defects effectively, working closely with development teams for timely resolution.
• Regularly update the test lead on progress and testing status.
• Analyze user scenarios to proactively identify potential issues and recommend enhancements for an improved user experience.
• Collaborate with cross-functional teams, including developers, product managers, and automation engineers, to drive continuous improvement in software quality.
• Conduct exploratory and user acceptance testing to validate the software meets business and user requirements.
• Support automation initiatives by working closely with the automation team to enhance regression test coverage.
• Utilize AI-driven tools and methodologies to optimize testing processes and improve efficiency.
• Actively participate in Agile ceremonies such as stand-ups, sprint planning, backlog refinement, and retrospectives.
• Continuously research and propose improvements in QA processes, tools, and best practices to enhance testing efficiency and effectiveness.

Your skills and experience

• Fluent in Vietnamese
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-6 years of experience in software quality assurance (QA) or a similar role.
• Proven expertise in manual testing, including requirement analysis, test strategy, test planning, and test execution using techniques such as black-box, risk-based, exploratory, non-UI, API, and accessibility testing.
• Deep understanding of web, mobile, and desktop application testing.
• Hands-on experience with testing tools and methodologies, including Jira, Confluence, SQL databases, Postman, TestRail, DataDog, Sentry, Grafana, and similar platforms.
• Strong analytical and problem-solving skills, with the ability to assess risks, analyze system impacts, and solve ambiguous problems effectively.
• Ability to quickly learn new domains, business processes, and complex systems.
• Excellent time management and prioritization skills to handle multiple competing tasks effectively.
• Solid understanding of Agile/Scrum methodologies and the QA role within an Agile environment.
• Passion for continuous quality improvement, including deployment, security, stability, and performance.
• Strong communication and collaboration skills, working closely with developers, product managers, and designers.
• Ability to perform under high-pressure situations and meet deadlines.

Nice To Have:

• Korean speaking
• Knowledge of automation testing (e.g., Python, Playwright, Selenium, Appium, Git), performance testing,  CI/CD

Why you'll love working here

Health and Wellness

• Premium health insurance
• Safe, ethical, secure, and healthy workplace

Financial Well-Being

• Competitive compensation package
• Annual bonus program

Personal Development

• Budget for individual learning & development

Work-life balance

• 14 days of annual leave, increasing by 1 day each year
• Flexible working timeframe

Workplace experiences

• Modern working equipment
• Well-stocked pantry to relax and recharge.
• Engagement activities (monthly team bonding, yearly company trip…)
• Sponsored sports clubs, Korean classes, and so on 
• Business trip opportunities to Korean Headquarters