IT Service Management Consultant

Top 3 reasons to join us

• Extra healthcare insurance
• Competitive salary
• 13-month salary

Job description

ob Overview:

We are seeking a dynamic and highly motivated ITSM Consultant to join our team. The ideal candidate will have a strong background in IT Service Management (ITSM) and will be responsible for providing technical expertise throughout the ITSM consulting process. 

This includes engaging with potential customers, understanding their needs, presenting tailored solutions, and supporting the sales team in closing deals.

The candidate must possess excellent communication skills in English and be adept at effectively presenting slides and solutions to customers.

Key Responsibilities:
1. Technical ITSM Consultant Support:

• Work closely with the sales team to understand customer requirements and provide tailored ITSM solutions.
• Prepare and deliver high-quality presentations and product demonstrations to potential customers.
• Develop and present proof-of-concept (PoC) and pilot projects to demonstrate the value of ITSM solutions.
• Lead the implementation of ITSM solutions for clients, ensuring successful deployment and seamless integration.

2. Customer Engagement:

• Engage with customers to gather technical requirements and understand their business processes.
• Act as a technical advisor and provide guidance on ITSM best practices and solutions.
• Build and maintain strong relationships with customers, addressing any concerns, and providing ongoing technical support throughout the sales process.

3. Solution Design:

• Collaborate with the product and engineering teams to create customized ITSM solutions that meet customer needs.
• Design and document solution architectures, workflows, and integration strategies for ITSM implementations.

4. Communication and Presentation:

• Prepare and present technical documentation, proposals, and slide decks in English.
• Conduct workshops, webinars, and training sessions for customers, showcasing ITSM solutions and capabilities.

5. Sales Support:

• Assist the sales team in responding to RFPs and RFIs, providing detailed technical input and solutions.
• Support the creation of sales materials, including case studies, whitepapers, and solution briefs.

Your skills and experience

• Bachelor’s degree in computer science, Information Technology, or a related field.
• A minimum of 3-5 years of direct experience in ITSM consulting, pre-sales, ITSM implementation.
• Strong understanding of ITIL processes and ITSM tools (e.g., Freshdesk, ManageEngine, GLPI, CMDBuild Ready2Use, etc.).
• Excellent communication and presentation skills in English.
• Proven experience in designing and delivering impactful presentations and demonstrations to customers in English.
• Strong problem-solving skills and ability to think critically.
• Ability to work independently and as part of a team.
• Willingness to travel as required.

Why you'll love working here

• Competitive salary
• 13-month salary
• Extra healthcare insurance
• Company outing & team building.
• 15-day annual leave days
• Parking allowance
• Taxi allowance
• Learning & Development