GPBank_Application Operator/System Operator

Job description

JOB PURPOSE (Common for both positions)

Ensure the stable, secure, and efficient operation of the Bank’s IT application systems, including deployment, monitoring, incident handling, and performance optimization. Act as the technical bridge between development, infrastructure, and operations to support business continuity, improve service quality, and enhance end-user experience.

1. Application Operation Officer (Core Operator)

Experience: 3–5 years in application operations/IT support (banking or enterprise).

Domain: Core Banking, Cards, Lending, or Payment (Citad, VCB Money, VTB, SWIFT).

Technical:

• Docker & Kubernetes (AWS EKS is a plus).
• Apache Tomcat or similar servers.
• OS & DB admin: RedHat, Linux, Windows, MS SQL, MySQL, Oracle.

Focus: Deployment, L2 support, troubleshooting, monitoring, backup, training L1.

2. Senior IT Operation (Bank Digitalization Solutions)

Experience: 5+ years in large-scale, high-availability banking systems (Internet/Mobile Banking, e-Wallet, Digital Onboarding, CRM, BPM, etc.).

Technical:

• Enterprise apps with 24/7 uptime.
• Apache, Nginx, IIS administration.
• OpenShift or similar orchestration.
• API management (WSO2, IBM API Connect, etc.).
• Relational & NoSQL DBs (MongoDB).
• Messaging queues: Kafka, RabbitMQ, ActiveMQ.
• Cloud deployment (AWS or equivalent).

Additional: Ops management, automation scripting, apply AI tools.

Focus: Ensure stable/secure digital platforms, optimize performance, manage budget/resources, support projects, lead team.

Your skills and experience

COMMON REQUIREMENTS (for both positions)

1.Education: 

• Bachelor’s degree or higher in IT, Computer Science, Information Systems, or related fields.

2. Experience: 

• Proven experience in IT application operations and support, preferably in the finance/banking sector.

3. Knowledge & Technical Skills:

• Proficiency in Linux/Unix/Windows operating systems.
• Hands-on experience with relational databases (MS SQL, MySQL, Oracle).
• Familiarity with monitoring and logging tools (Kibana, Grafana, Prometheus, Elasticsearch, Logstash).
• Experience with CI/CD and DevOps practices (Jenkins, Git, GitLab CI, Maven, Gradle, etc.).
• Solid understanding of deployment architecture including High Availability (HA), Disaster Recovery (DR), and Load Balancing.

4. Soft Skills:

• Good command of English (reading and writing mandatory; speaking and listening preferred).
• Strong teamwork, attention to detail, logical thinking.
• Communication, problem-solving, and self-development mindset.

Why you'll love working here

Benefits & Opportunities

1. Opportunities for You

• Be part of one of the largest Core Banking transformation projects in Vietnam, handling up to 1 billion transactions per day.
• Work in a modern environment with cutting-edge technologies: cloud-native, DevOps, Microservices, CI/CD.
• Learn and collaborate with international technology experts, contributing to a strategic banking project.
• Clear career development path with opportunities to advance to Tech Lead, Solution Architect, or Domain Expert in digital banking.

2. Compensation & Benefits 

• Competitive salary
• Diverse bonuses: based on business performance, individual contribution, innovation, and responsibility.
• Insurance & healthcare: extended GPBankCare package for employees and family members.
• Training & development: support for learning and international certifications.
• Other perks: team building, sports clubs, annual trips, and gifts on special occasions.
• Allowances & preferential loan support for employees.

3. Working Time & Location

• Working hours: register your shift starting from 8:00 AM or 9:00 AM.
• Work schedule: Monday – Friday, plus two Saturday mornings per month.
• Location: 45 Nguyễn Văn Huyên, Cầu Giấy, Hà Nội