Expert Site Reliability Engineering (Monitoring)

Top 3 reasons to join us

• Top-tier banking environment in Vietnam
• Challenging opportunities for the “Greater” You
• Attractive career path and benefits

Job description

Expert/ Senior Site Reliability Engineering (Monitoring Engineer / Observability)

• Design and implement monitoring solutions for enterprise systems across on-premise and AWS cloud environments.
• Define/update monitoring standards, metrics, and alerts in collaboration with infrastructure and application teams.
• Maintain and operate observability tools such as Grafana, Prometheus, InfluxDB, Dynatrace, Splunk, and OpenSearch.
• Act as a key point of contact for projects to advise on monitoring requirements and best practices.
• Integrate monitoring tools into CI/CD pipelines and incident management workflows.
• Collaborate with stakeholders across IT, security, operations, and business units to ensure monitoring coverage and visibility.
• Participate in root cause analysis and post-incident reviews to continuously improve observability practices.

Your skills and experience

Must-Have Qualifications

3-5+ years of experience in system engineering, DevOps, SRE, or observability/monitoring roles. Hands-on experience with at least 3 of:

• Grafana (dashboards, alerting)

• Prometheus or InfluxDB (metrics collection and storage)

• Dynatrace (APM)

• Splunk and/or OpenSearch (log management)

Good understanding of system architectures, both traditional on-premises and cloud-native (especially AWS).

Familiarity with the operational needs of enterprise IT environments, ideally within the banking or financial services sector.

Good communication and stakeholder management skills.

Ability to translate technical metrics into meaningful operational insights. Resilience and reliability under pressure, able to maintain focus and deliver results.

Nice-to-Have Skills:

Scripting (Bash, Python, Groovy, etc.) and automation experience

Exposure to ITIL practices, incident management workflows, and service reliability concepts

Why you'll love working here

WHY BECOME IT/DATA EXPERTS AT TECHCOMBANK?

• Investing over 500 million USD to develop large-scale IT projects, Techcombank is one of the leading bank in Technology trends in Vietnam
• You will grow with Techcombank by having the opportunity to learn from top experts from across the world
• Techcombank provides a rewarding remuneration structure that commensurate with your achievement and contribution
• Techcombank is the Top 2 Best place to work in the banking industry where you can experience various exciting activities throughout the year: Company anniversary, Team building, Active Saturday , Year End Party, etc.