Business Systems & IT Support Engineer

Top 3 reasons to join us

• Competitive salary
• Premium health care package
• 7 working hours/day

Job description

Job Overview:

We are seeking a Business Systems & IT Support Engineer to manage, integrate, and customize our internal business applications (BambooHR, Kintone, and other SaaS platforms), while also providing technical support to internal users. This role ensures seamless integration of business systems, supports HR, Sales, Marketing, and Operations teams, and resolves application and network issues to keep our teams productive.

The ideal candidate is both system-savvy (able to code, integrate, and automate) and support-oriented (able to troubleshoot user issues across software, hardware, and networks).

Key Responsibilities:

• Customize, configure, and extend BambooHR, Kintone, and related business systems.
• Design and implement system integrations (via APIs, middleware, and/or custom scripts).
• Develop automations, workflows, and reports to improve business efficiency.
• Collaborate with HR, Sales, and Marketing to gather requirements and deliver tailored solutions.
• Maintain documentation of system configurations, processes, and integrations.
• Support users to resolve application-related issues, troubleshoot hardware issues for PCs, laptops, printers, photocopiers, and scanners and handle network-related incidents (Internet, LAN, Printers, Cameras)
• Ensure data consistency, security, and smooth operation across all systems and devices.

Your skills and experience

• Proven experience with business applications such as BambooHR, Kintone, or similar HRIS/ATS/CRM platforms.
• Proficiency in JavaScript, HTML, APIs, and system integrations.
• Knowledge of networking basics (LAN, Internet, routers, switches, firewalls).
• Experience in IT user support (applications, hardware, and networks).
• Ability to troubleshoot both software and hardware issues effectively.
• Strong English communication skills for working with both technical and non-technical users.
• Familiarity with SQL and database management.

Knowledge of cloud services (AWS, Azure, GCP).

Why you'll love working here

• Working hours: 9:00 - 17:00 (5 days per week); Breaking time: 12:00-13:00
• Modern working equipment (Macbook,...)
• Performance Review: 2 times/year based on employee's performance and contribution;
• Well-equipped with insurance package as stated by Labor code
• Premium PVI Health Insurance Package for all members
• Transportation allowance and free parking included.
• Technical seminars and workshops annually.
• Free snack, coffee, tea available.
• Variety of corporate events: weekly tea-break, monthly birthday parties, quarterly team building to New Year party, company trip etc.
• Friendly, open and fast-paced environment where every idea is welcomed.
• Other benefits as per stated in Vietnamese Labor Law