Application Support Assistant Manager/Supervisor

Top 3 reasons to join us

• Opportunity to work with many big systems
• Long-term career development in full-stack
• Professional working environment

Job description

Job Summary

The Job holder plays a role to support application/system, focusing on Core system for daily operation. Candidate is responsible for analyzing the business requirements, understanding IT systems/applications and communicating with internal/external stakeholder to ensure the smooth application/system operation. The job holder also ensures that the application/system issues can be solved on time.  

Key Roles & Responsibilities

• In charge of analyzing and preparing business and system requirements for the IT Lending Core systems
• Ensure proper due diligence and gap analysis is done for application implementation against the business requirements
• Work cohesively with the application vendor’s application supporters to get the required knowledge transfer for the product knowledge and business process.
• Providing system/application support for end user and know-how supports to internal teams. 
• Managing and leveraging between end user’s expectation and the base lined business requirements
• Supporting User Acceptance Test for the project sign off.
• Project-management to implement of Lending Core system enhancement. 
• Work with external vendor to follow up core system issues/enhancement. 
• Configure the core system business rules for setup new products in core. 
• Develop Core system APIs and other customization to fit to business needs. 
• Support Core system operation (co-work with ICT operation team and ICT development team)
• Other tasks assigned by line manager, division head. 

Your skills and experience

1. Qualification 

• University Degree majored in Information Technology

2. Work Experience

• Minimum 05 years working experience in Software development and Application support.
• Have experience on business analysis and system analysis. 
• Have experience on core banking, core securities or core lending system. 
• Have experience in project management for projects related to core system/product development
• Have working experience in Finance/Banking/Insurance/Securities is a plus.

3. Knowledge 

• Providing system/application support for end user and know-how supports to internal teams. 
• Work with external vendor to follow up core system issues/enhancement. 
• Experience on both Java, PL/SQL development
• Good experience on API development and system integration. 
• Have knowledge on ITIL framework and process

4. Skills 

• Good leadership skill for effective Team management
• Communication
• Problem-solving
• Effective application support
• Good collaboration 
• Critical thinking  
• Can-do attitude
• Time management

Why you'll love working here

• Challenging finance projects with big architecture / systems
• Professional training programs
• Attractive salary and bonus
• Social insurance
• Premium health insurance
• Overseas / Vietnam company trip
• Engagement and outdoor activities (birthday, football, charity etc)
• Friendly and dynamic working environment