AI-Powered Product Owner/Project Manager (English)

Top 3 reasons to join us

• Enjoy benefits such as a 13th-month salary
• Be a pioneer in AI-powered product development
• Work at the cutting edge SaaS Australian company

Job description

Office location: Ho Chi Minh City (District 1) | Company HQ: Melbourne, Australia

Employment Type: Full-time

Your Role

We’re searching for a Business Analyst/Product Owner who doesn’t just write specs but uses AI to 10x their effectiveness. In this role, you’ll transform discovery outputs into living, AI-powered documentation, prototypes, and backlogs. You’ll also play a hands-on role in designing user interfaces and screen flows—leveraging AI tools to speed up design, validation, and iteration. To truly understand our product and customers, you will also take part in customer support, learning user needs firsthand and gaining deep product knowledge. By combining analysis, design, testing awareness, and support, you’ll help eliminate traditional silos and create a truly agile process.

Key Responsibilities

Product Ownership & Business Analysis

• Use AI to draft, refine, and validate user stories, acceptance criteria, and BA assets.
• Help design screens and user journeys with AI-assisted prototyping and wireframing.
• Translate discovery and gap-analysis outputs from the Australian Customer Success team into a clear, prioritised backlog.
• Refine and clarify requirements into actionable tasks for developers and testers.
• Define user stories and testable acceptance criteria
• Document user journeys, data flows, edge cases, and interface requirements.
• Produce BA assets: detailed stories, wireframes/mockups, API/interface specs, and data-mapping rules, etc.
• Collaborate with QA to build test plans and UAT scripts.
• Prepare and run internal demos; capture feedback and update the backlog.
• Provide customer-facing support to understand needs and feed insights directly into design and backlog.

Project Management

• Build and maintain delivery plans, sprint goals and resources to deliver on time.
• Facilitate daily stand-ups, sprint ceremonies and weekly syncs across Australia and Vietnam.
• Track scope, schedule, budget and quality; publish concise status reports with next actions.
• Coordinate releases (cutover/rollback plans, release notes and stakeholder communications).
• Drive continuous improvement in ceremonies, metrics and throughput.

Your skills and experience

What You’ll Bring (Must-have)

• English: Upper‑intermediate or better; comfortable with business English; strong written specs and status updates. The role requires actively attending English‑speaking meetings with the Australian team to discuss business requirements, gap analysis and related topics. (Focus is on internal stakeholder communication.)
• 5+ years in Product Owner / Business Analyst roles delivering business operation systems and workflow-heavy B2B SaaS products.
• Proven use of AI tools for documentation, wireframing, analysis and product management.
• Experience designing screens, wireframes, and prototypes (Miro, Figma, or AI tools).
• Solid BA craft: user story writing, acceptance criteria, functional and non-functional requirements.
• Familiarity with both agile and waterfall delivery approaches: backlog management, sprint planning, release coordination as well as traditional planning, documentation and phased delivery
• Comfortable with technical detail: REST APIs, payloads, data mapping, SQL basics, environments and error-handling patterns.
• Experience coordinating software projects and understanding of software development lifecycle.

Nice to Have

• Domain exposure to ERP/wholesale/distribution/manufacturing, order-to-cash, pricing/invoicing and reporting.
• Hands-on with design and wireframing tools (Miro / Figma / Balsamiq) and analytics/telemetry (KPIs, dashboards).
• Incident management, experience supporting UAT and Go-live.

Success in 3–6 Months Looks Like

• Redefine how business analysis, product design, and customer understanding are done using AI tools.
• Cut rework and speed up delivery through smarter specifications and screen design.
• Deep understanding of the TOM products and their functionalities off by heart.
• Well‑explained, clear BA documentation produced for both business users and the technical team to read, understand and use
• Successfully acted as a strong bridge between Australian customer success team and Vietnam technical development team, enabling them to work together as a well‑oiled machine to deliver outcomes for clients.
• Stakeholders rate communication and predictability highly.
• Reduced rework/defects through tighter specs and UAT readiness.

To Apply:

Send your CV and a short cover note with subject: 

[PO/BA] Your-full-name – Mobile Number – HCMC (Onsite)

Why you'll love working here

About Tomsoft

Secomm is an eCommerce & Software Solution Provider agency based in Saigon since 2014. Our technologies and platforms are wide-ranged from PHP, Javascript, .NET, Magento, Shopify, Power Platform, etc... We have clients from Australia, Vietnam, Singapore, HongKong, and our market is expanding.

Tomsoft, a long term Secomm’s partner, is a growing Australian software company focused on making ERP systems accessible for small and medium-sized businesses. Our main product, TOM, is a SaaS platform that helps wholesale, distribution, and manufacturing companies manage their operations efficiently. TOM offers features like order tracking, financial integration, and real-time analytics, similar to big ERP systems like Oracle NetSuite or Microsoft Dynamics, but in a simpler and more affordable package.

Why Join Us?

- Shape how TOM is delivered to customers in Australia while growing a high-performing Vietnam team alongside our software product development team.

- Work hands-on across discovery, analysis, delivery, and customer success.

- Gain international exposure with opportunities to work in Australia or the U.S.

- Enjoy benefits such as a 13th-month salary, performance bonuses, team-building events, and professional training.