Technical Presales Manager

Trusting Social

11th Floor - ADG Tower, 37 Le Van Thiem St., Thanh Xuan, Hanoi, Thanh Xuan, Ha Noi

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Technical: Develop an in-depth understanding of the company's products or services and stay up-to-date with industry trends and technologies
Customer Engagement: Engage with potential customers to assess their requirements and challenges
Solution Presentations: Create and deliver compelling technical presentations, demonstrations, and proposals that showcase the value of the company's offerings
Customization: Collaborate with the product development team to tailor solutions to meet specific customer needs, ensuring alignment with technical capabilities
Technical Support: Provide pre-sales technical support, answering customer inquiries, and addressing concerns about product functionality and compatibility
Product Knowledge Transfer: Work with the product team. Then train sales teams on the technical aspects of products or services
Proof of Concept (PoC): Collaborate with customers to design and execute PoCs to validate the effectiveness of proposed solutions
Technical Documentation: Prepare and maintain technical documentation, including proposals, case studies, and technical specifications
Competitive Analysis: Stay informed about competitors' offerings and market trends

Bachelor's degree in a relevant technical field (e.g: Computer Science, Engineering) is often preferred.
3+ years of experience in Presale Manager along with 5+ years of Tech sales, customer success, or a similar role experience, preferably in the Fintech industry.
Understanding about Banking language and flows.
Proven experience in a technical role, such as software engineering, architecture solution, technical support.
Strong problem-solving skills and the ability to translate complex technical concepts into clear, customer-friendly language.
Excellent communication skills, capable of coordinating effectively with both internal teams and external partners.
Customer-focused mindset with the ability to build and maintain strong customer relationships.
Familiarity with sales processes and the ability to work collaboratively with sales teams.
Preferred Qualifications:
- Experience with Banking & Financial B2B products, especially payment/ credit transfer solutions.
- Knowledge of AI/Machine Learning topics
- Experience in managing KYC process or Fraud Risk management for customer onboarding

Competitive compensation package, including 13th-month salary and performance bonuses
Comprehensive health care coverage for you and your dependents
Generous leave policies, including annual leave, sick leave, and flexible work hours
Convenient central district 1 office location, next to a future metro station
Onsite lunch with multiple options, including vegetarian
Grab for work allowance and fully equipped workstations
Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
Unlimited free coffee, tea, snacks, and fruit to keep you energized
An opportunity to make a social impact by helping to democratize credit access in emerging markets.