System Administrator (GLPI & L2 Support)

ELCA

Ứng tuyển

The CII Tower, 152 Dien Bien Phu Street, Thạnh Mỹ Tây, TP Hồ Chí Minh

Tại văn phòng

Đăng 9 giờ trước

Kỹ năng:

System Admin Azure PowerShell Linux Microsoft Dynamics 365 IT Support

Chuyên môn:

Kỹ sư Hệ thống / Quản trị viên

Lĩnh vực:

Dịch Vụ và Tư Vấn IT

3 Lý do để gia nhập công ty

Attractive remuneration package with 18 days off
Smart people, interesting project & swiss quality
Travel opportunities to Switzerland

Mô tả công việc

We are seeking a skilled System Administrator Specialist to join the Corporate IT team, with good experience in GLPI ITSM and CMDB, while also providing Level-2 support for corporate IT services.

Your responsibilities

Ensure that IT services are structured, automated, measurable, and reliable
Work between the Service Desk (L1) and Infrastructure / Expert teams to ensure incidents, requests, changes, and assets are properly managed in GLPI
Work with Level 2 Experts to develop strategies, standards, IT skill sets and infrastructure directions
Deliver professional and timely services in relation with all office IT-infrastructure

Yêu cầu công việc

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
5–7 years of relevant experience enterprise IT support preferably in GLPI administration
Strong knowledge of ITIL processes (Incident, Request, Change, Asset, CMDB)
Proven experience in:
- Designing and maintaining workflows, approvals, SLAs, escalation rules, and forms
- Asset Management and CMDB with accurate relationships and lifecycle tracking
- GLPI automation, scripting, and integrations
- Dashboards, reporting, service catalogs, and knowledge base
Experience collaborating with L2 expert and infrastructure teams on:
- Windows environment: Active Directory, Group Policy, Windows Server, Windows endpoints
- Microsoft 365 (Exchange, Teams, SharePoint)
- Authentication, access, and security policies
Linux environment (Intermediate):
- Linux servers and services
- Log analysis and service troubleshooting
- macOS workstation support basic
Proficiency in PowerShell scripting for automation and task management
Prefer working Shift-time (Support Group wide in Swiss timezone)
Flexible shift with compensation to be discussed during the interview process

Nice to have

Certifications Azure Administrator Associate or equivalent
Excellent oral and written communication skills, with strong interpersonal and presentation abilities
Ability to design efficient processes and work independently in a fast-paced environment
Flexibility to adjust to changing requirements, schedules, and priorities
Proven ability to mentor and provide technical guidance to team members