Senior QA Engineer / QA Leader

3 Lý do để gia nhập công ty

• USA company building products for U.S. consumers
• Competitive salary for top talent
• Professional, high-performance working environment

Mô tả công việc

BLogic Systems builds POS systems for the U.S. restaurant and bar market.  Our product team in Ho Chi Minh City works directly with our US-based team, and our software runs live in restaurants across the United States — quality issues reach real customers immediately.

We are hiring for two levels: a QA Leader to take full charge of product quality, and a Senior QA Engineer to strengthen the team's core. The Leader role is a strategic position for someone with 5+ years of QA experience, including proven experience managing QA teams; strong Senior candidates without management experience are also encouraged to apply for the Senior track.

1. QA Strategy & Quality Management

• Define and manage the overall QA strategy, testing standards, processes, and quality roadmap across the entire product line: POS, KDS, Kiosk, Online Ordering, Dashboard, and payment flows.
• Own the defect escape rate — the percentage of bugs found by customers, IT Support, or leadership instead of QA. This is your primary KPI.
• Ensure consistent testing practices and quality standards across projects and releases.
• Establish and enforce release gates: nothing goes to production without meeting clear quality criteria. You have the authority to block a release.

2. Team Management & Leadership

• Lead, mentor, and develop the existing QA team; set KPIs and career development plans for each member.
• Manage team resources, performance, and hiring.
• Build a collaborative, high-performing QA team.

3. Test Planning & Delivery

• Manage test planning and execution across functional, regression, integration, system, and UAT testing.
• Build and maintain a regression suite for business-critical flows: payment, surcharge / dual pricing, receipt printing, split check, order submission, offline mode, and backward compatibility between POS versions.
• Conduct testing on real hardware: POS terminals, payment devices, printers, scales, KDS displays, and handheld devices.
• Coordinate QA activities across multiple projects and releases; manage testing priorities, risks, and delivery commitments.

4. Test Automation & Tooling

• Build the test automation framework from near zero, reducing our current dependence on manual testing.
• Integrate AI tools into the QA workflow: test case generation, log analysis, bug cluster analysis, and automation script development.

Yêu cầu công việc

Must have

• 5+ years of experience in software QA/testing. For the Leader track: experience managing and leading QA teams is required; for the Senior track, it is a plus.
• Strong hands-on experience in test planning, execution, defect management, regression testing, and release quality.
• Experience managing QA delivery across multiple projects or releases.
• Proven ability to define and manage QA strategy, testing standards, processes, and a quality roadmap.
• Real automation experience (Playwright, Appium, or equivalent) — you have built a framework from scratch, not only executed existing scripts.
• Experience testing systems that handle money: a one-cent discrepancy in a payment flow is an incident, not a minor bug.
• Strong root cause analysis skills — you go beyond logging bugs to understanding why they happened.
• Proficiency with AI tools applied to real testing work.
• Strong people-management, communication, problem-solving, and stakeholder-management skills.
• The professional confidence to hold a release that does not meet quality criteria, even under schedule pressure.
• English: able to read technical documentation; ability to communicate with our US team is a plus.

Nice to have

• QA experience with POS, payment gateways, fintech, or hardware-integrated systems.
• Familiarity with payment processor certification standards.
• Experience with test automation tools such as Selenium, Gherkin, SpecFlow, Postman, SoapUI, etc.

Tại sao bạn sẽ yêu thích làm việc tại đây

• Competitive salary for top talent
• 13th-month salary + performance bonuses.
• Annual salary review
• Premium health insurance
• Access to AI tools for daily work and career growth
• Company trip + team building
• Free coffee
• Professional Development Opportunities (Pluralsight, Udemy Account)