Sr ServiceNow Admin

Renesas Design Vietnam
+2
31 Tan Thuan, District 7, Ho Chi Minh
Hybrid
Posted 33 days ago

Top 3 reasons to join us

  • Cutting-edge technology in semiconductor design
  • Competitive compensation and benefit package
  • Young, dynamic, team-oriented working environment

Job description

Job Description

About the Role

We are seeking a highly motivated and experienced ServiceNow Administrator to join our team and play a vital role in supporting our business users. You will be responsible for the day-to-day administration, configuration, and maintenance of our ServiceNow instance, ensuring it meets our needs across various modules, including ITSM, ITOM, SAM Pro, HRSD and WPM.

Responsibilities

  • Troubleshoot and resolve ServiceNow incidents & requests ensuring timely resolution.
  • Manage the ServiceNow platform, including user accounts, security settings, and access controls.
  • Configure ServiceNow to automate IT processes and workflows, aligned with ITSM, HRSD, ITOM, SAM Pro and WPM best practices.
  • Develop and maintain ServiceNow reports and dashboards to track key performance indicators (KPIs) and provide insights into IT service delivery.
  • Stay up-to-date on the latest ServiceNow features and functionality and implement them to optimize the platform.
  • Work collaboratively with IT and business stakeholders to understand their needs and translate them into actionable ServiceNow configurations.
  • Provide ongoing support and training to users on ServiceNow functionalities.
  • Document ServiceNow processes and procedures for future reference.
  • Perform regular system health checks and audits to ensure platform stability and performance.

Assist with the development and implementation of ServiceNow upgrade plans

Your skills and experience

Qualifications

  • Proven experience as a ServiceNow CSA (minimum 2 years).
  • Knowledge of a least two of ITSM, ITOM, SAM Pro, HRSD or WPM modules.
  • Strong understanding of IT Service Management principles and best practices.
  • Designing and configuring catalog items for various service offerings (ITSM, HRSD, WPM).
  • Utilizing ServiceNow Flow Designer to create complex workflows with decision points and branching logic.
  • Integrating workflows with other ServiceNow applications and external systems.
  • Experience with configuration management tools and scripting languages JavaScript, HTML, CSS, and REST/SOAP web services.
  • Excellent analytical and problem-solving skills.
  • ServiceNow Performance Analytics and reporting.
  • ServiceNow upgrades.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Why you'll love working here

Renesas Design Vietnam Company Limited aims to provide our employees with comprehensive compensation and benefit plans, and a professional working environment. Some featured benefits are: 

- Competitive salary/bonus based on working performance. 

- Excellent training program. 

- Opportunity for promotion.

 - Fair assessment. 

- 24/24 hour insurance package including social and medical and unemployed insurance 

- Dynamic people. 

- Team-oriented environment. 

- Sport activities and Annual company trip

Renesas Design Vietnam

View company

Who We Are: The World - Leading Embedded Solution Provider

Company type
IT Product
Company industry
IT Hardware and Computing
Company size
1000+ employees
Country
Japan
Working days
Monday - Friday
Overtime policy
Extra salary for OT