Senior UX Researcher (E-Commerce)

Top 3 reasons to join us

• Highly competitive salary
• Ongoing education and training opportunities
• Work with an award-winning US-based team

Job description

We are Forix, a leader US-based company in eCommerce space. We are seeking a highly talented and experienced UX Researcher to join our dynamic team. As a UX Researcher, you will play a vital role in identifying and addressing user needs to create frictionless online shopping experiences. You will partner closely with product managers, designers, developers, and stakeholders to provide data-driven insights that optimize user experiences, improve conversion rates, and increase customer satisfaction.

If you have a refined visual aesthetic, strong communication skills, a can-do attitude, and are looking for a high-energy environment that celebrates customers experience and design thinking — consider joining our team!

JOB DESCRIPTIONS

• Research competitor sites as needed to assess ways to stand out against them.
• Analyze data related to customer journeys, purchase behavior and bounce rates in platforms like Google Analytics, Lucky Orange, and more, to gather insights, identify patterns, pain points and areas of opportunity.
• Generate actionable recommendations to improve the entire eCommerce funnel, from product discovery to checkout and post-purchase.
• Find creative ways to solve UX problems (e.g. usability, findability).
• Communicate design ideas and prototypes to clients and developers.
• Keep abreast of competitor products and industry trends.
• Manage and maintain a library of design assets and resources.
• Lead and manage multiple design projects simultaneously, ensuring timely delivery and high-quality outcomes.
• Communicate effectively with stakeholders to gather requirements, provide updates, and incorporate feedback.

Your skills and experience

• 3-5 years of UX research experience, preferably in the eCommerce domain
• Experience of responsive and mobile design
• Proficiency with tools like Google Analytics, UserTesting, Hotjar, and AB Tasty
• Ability to work with quantitative data and connect behavioral patterns to business KPIs like conversion rates, bounce rates, and average order value (AOV)
• Excellent understanding of UX principles and best practices
• Strong communication, organizational, and time-management skills
• Problem-solving aptitude
• Ability to work independently as well as collaboratively in a team environment

Why you'll love working here

• High, competitive base salary
• 13th month salary
• Monday-Friday work week (9AM-6PM)
• Ongoing education and training opportunities
• Monthly team building events
• Annual company retreat
• Personal Healthcare Insurance
• Annual Healthcare Checkup
• 15 days leave per year
• Christmas Holiday
• Daily tea, snack, and fruit breaks

For more information about us, please visit our website at www.forixcommerce.com