Senior IT Application Support - CRM

Top 3 reasons to join us

• Tech savvy working environment
• Attractive benefits
• Training and developing opportunities

Job description

• Understanding well the existing business functionalities on current CRM systems and satellite systems
• Understanding the issue raised by Business users, working with other teams to collection information,  handling the issue, able to configure and check production system, working with vendor to delivery the fix
• Taking responsibility to deploy the change on production system (working with vendor)
• Daily administration support task
• System monitoring and stability
• Support on review the Change Request with Business Analyst
• Report to Head of App Departments – CRM

Your skills and experience

• University degree, preferably in top IT universities, preferably in Technology
• 3 years of experience in banking/financial/insurance company
• 3 years of experience in System Development and Business Analysis
• 1 year of experience in CRM system would be advantage

• Overall knowledge of CRM system
• Exp. to enhance/configure system on SAAS (Software-As-A-Service) 
• Manipulate Database, Postman, SoapUI to check and test system
• Analyzing skill for production issue
• Understand of consumer lending product/process (core/non-core) would be advantage
• Exp. As Senior guy, can help and lead member would be advantage
• Exp. to propose/design the solution/system architecture would be advantage

Why you'll love working here

See yourselves in a new light

In essence of joining our company, you will be given the scope to seize every opportunity and helped to acquire specific competencies you’ll need to succeed either you wish to go wide or go deep. Our company prides ourselves on our underpinned principle of nurturing people in not only HR policies but also in our culture. We value innovations and we need people to work on initiatives and carry on our business vision of operating excellence and market leadership.

Alongside with these, we believe our staff members deserve a good working condition, so that in addition to social health insurance you will be accessible to health and accident insurance and will be eligible to join in team building every year. We also value your efforts; for this reason, we give you both financial and non-financial rewards such as: KPI bonus, Best Initiatives, Best performer or Best manager of the year, etc.

Company's Benefits

• Financial support:
  • Probation with full salary
  • Lunch allowance
  • Wedding support
  • Family funeral support
  • 13th month salary + KPIs bonus
  • Performance rewards and awards
• Healthcare Insurance
• Events and activities:
  • Christmas
  • Year End party
  • Team Building
  • Family Day
  • Sport Day