Senior AI Automation Engineer (Python, AI/ML, English)

Top 3 reasons to join us

• Build our AI function from the ground up
• Work directly with leaders across the business
• Pioneer at the intersection of AI, Web3 & Travel

Job description

We’re hiring our foundational Senior AI Automation Engineer to pioneer how we apply AI to our internal operations. This is a unique opportunity to build a new, high-impact function from the ground up, defining our internal AI roadmap and improving how we operate. Your mission will be to automate work across the company, dramatically increasing our productivity and improving the quality of our decision-making, operational efficiency, and internal processes. You will work closely with other leaders—from Product and Technology to Customer Support, Marketing, and Security as well as other back office functions—to identify high-impact problems and build an ecosystem of AI-powered solutions, continually assessing new potential as frontier model capabilities constantly improve.

About Travala

Founded in 2017 by a team of seasoned travel, fintech and blockchain industry experts, Travala.com has grown from a small start-up to the world’s leading crypto-native travel booking service trusted by thousands of customers worldwide as their preferred online travel agency.

At Travala.com, we connect travellers with one of the world’s largest selections of travel products, including over 2,200,000 accommodations, 600+ airlines, and more than 410,000 activities across 230 countries and territories. Plus, travellers can get up to 10% back in Bitcoin & AVA token rewards on every booking.

To further enhance our service for discerning clients, we offer Concierge.io, a personalized,premium travel booking service. Designed for high-net-worth individuals who use cryptocurrency, Concierge.io provides dedicated travel managers who deliver an unforgettable travel experience through impeccable, attentive, and discreet service.

We offer 100+ cryptocurrency and traditional payment options, providing our customers with unrivalled choice. Customers can book with confidence using our Best Price Guarantee and with the assurance that our 24/7 support team is there to provide assistance at any time. By incorporating next-generation blockchain technology and tokenised loyalty rewards, Travala.com is creating a cutting-edge experience at the intersection of web3 and travel.

Responsibilities

• Define the roadmap for internal AI automation at Travala.com.
• Develop, maintain, and rapidly prototype internal tools and systems that automate work and increase productivity. Examples include automating customer support ticket analysis, personalizing marketing content, or streamlining financial reconciliation.
• Stay updated on the latest external models, APIs, and tools. Evaluate their potential, manage vendor relationships and budgets, and lead their integration into our operations.
• Provide consultation to department heads across the business to understand pain points, identify high-impact opportunities, and ensure the tools you build are adopted and deliver obvious value.
• Develop architectural choices AI is making and be ready to personally debug complex systems across the full stack when necessary. Act as a high-trust owner of systems that may handle sensitive customer or financial data.

Your skills and experience

• Proven, hands-on experience building and deploying LLM-powered tools and applications using external APIs.
• A deep curiosity and commitment to staying on the cutting edge of the AI industry, with the ability to translate new developments into practical business applications.
• A strong ability to design simple, scalable, and maintainable systems, making pragmatic choices between different architectures, libraries, and technologies.
• Demonstrated success in partnering with and influencing leaders and non-technical stakeholders across various departments.
• Exceptional ability to manage multiple projects, navigate shifting priorities in a fast-paced environment, and deliver tangible results.
• High level of ownership and accountability, especially with sensitive or business-critical data.
• Excellent communication skills with a naturally collaborative and strategic mindset.
• Motivated by solving real-world business problems and creating obvious value for others.
• Nice to have: Solid experience in full-stack development, with deep proficiency in Python and modern JavaScript frameworks (e.g., React, Next.js).

Why you'll love working here

• Competitive income based on work experiences and individual capacity;
• Social insurance & contributions in accordance with labor laws;
• 13th-month salary and performance-based bonus, subject to company business results;
• 24/7 accident insurance & private healthcare coverage for employees. Annual premium health check-ups for employees;
• High-end working equipment with all peripherals necessary for comfortable work. All of our employees are equipped with MacBooks;
• Access to the Smart Platinum tier on Travala.com to enjoy Travala Smart program’s exclusive discounts & rewards;
• Hybrid working mode in support of work-life balance;
• Learning & Development programs and sponsorship to support your personal development and professional growth;
• Free coffee, tea, and snacks at the office;
• Team bonding activities throughout the years celebrating work anniversaries and birthdays. Annual events such as Year End Party and Company trips are also on the program;
• Fast-paced growing startup with an international, dynamic, and professional working environment;
• Exposure to cutting-edge technologies such as Blockchain and Web3.