Lead Quality Engineer - Test Strategy & Design

Top 3 reasons to join us

• Competitive salary
• Full statutory insurance
• Professional, international working environment

Job description

About the role:

The Lead Quality Engineer - Test Strategy & Design is responsible for the design, structure, and continuous quality of Safetrust's test cases and test documentation across mobile, web, API, and device platforms. This position plays a key role in the QA organization, acting as the source of truth for what is tested, how it is described, and how a release is proven ready to ship.

This role focuses on test design leadership and documentation ownership, working as a peer to the Test Automation Lead (who owns frameworks and CI infrastructure), and contributes to Safetrust's continued growth by ensuring test coverage scales rigorously as the product grows.

Key Responsibilities:

Test Case Design Ownership

• Own the end-to-end test case design strategy across mobile apps, web portals, APIs, and IoT devices.
• Define and enforce standards for how test cases are written: structure, granularity, preconditions, expected results, traceability to requirements.
• Review and approve test cases authored by QA engineers; coach the team on test design techniques (boundary, equivalence partitioning, decision tables, state transition, risk-based, exploratory charters).
• Maintain a master test case library — organized, deduplicated, version-controlled, and tagged for reuse across releases and product lines.
• Drive coverage analysis: map test cases to requirements, user stories, and risk areas; identify gaps and prioritize remediation.
• Define and maintain reusable test data sets, environments, and fixtures that test cases depend on.
• Establish enterprise-wide quality standards, testing methodologies, and governance across all Safetrust engineering teams.
• Partner with Engineering, Product Management, Security, and Customer Success to ensure quality objectives are incorporated throughout the software development lifecycle.
• Define release quality gates, risk acceptance criteria, and go/no-go recommendations for production deployments.
• Develop and maintain quality dashboards measuring defect trends, release readiness, customer-reported issues, automation coverage, and engineering quality metrics.
• Lead root cause analysis initiatives for significant production incidents and establish preventative quality improvements.
• Drive continuous improvement initiatives focused on quality engineering maturity, process optimization, and organizational scalability.
• Develop onboarding programs, mentoring frameworks, and technical training for Quality Engineers across all disciplines.
• Collaborate with the QA Automation Lead to define enterprise automation priorities and maximize automation return on investment.

Test Documentation Ownership

• Own the structure and quality of all test documentation: test plans, test strategies, test reports, release sign-off documents, RCA reports, and regression suites.
• Establish templates, naming conventions, and lifecycle rules for every test artefact across the QA team.
• Maintain the test management system (Zephyr, or equivalent) as the single source of truth — keep it clean, current, and queryable.
• Produce clear, actionable release-readiness reports for engineering and product leadership: what was tested, what was skipped, known issues, residual risk.
• Maintain audit-ready documentation for security, compliance, and customer reviews (SOC 2, ISO 27001 evidence, customer test reports).
• Document and continuously improve QA processes, runbooks, and onboarding material so the team scales without losing rigor.

Team Leadership

• Lead and mentor a team of QA engineers spanning manual, mobile, device, and automation testing.
• Set quality KPIs (coverage, defect leakage, escape rate, test cycle time) and report them to engineering leadership.
• Plan QA capacity per release; balance manual, exploratory, and automated effort across squads.
• Plan hiring, growth, and individual development for the QA team.

Automation as Supporting Capability

• Decide which test cases are worth automating and which stay manual or exploratory — guide the team in making the right call.
• Set standards for how automated tests are written, named, and tied back to the test case library.
• Ensure automation results feed back into the same test management and reporting flow as manual results — one coherent picture of quality.

Your skills and experience

Skills & Experience:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 7+ years of QA experience with 2+ years leading a QA team or owning a QA function.
• Deep expertise in test design techniques and demonstrable ownership of large test case libraries (1,000+ cases).
• Hands-on experience with test management tools (TestRail, Zephyr, Xray, qTest, or similar) — including admin-level configuration.
• Strong skills in writing clear, structured technical documentation in English.
• Solid grasp of risk-based testing, traceability matrices, and release-readiness criteria.
• Experience defining QA processes, templates, and standards across multiple product lines or squads.
• Excellent leadership, communication, and stakeholder-management skills.
• Working knowledge of at least one automation framework (Selenium/Cypress/Playwright/Appium) — enough to set standards and review work, not necessarily to build the framework yourself.

Nice to Have / Preferred

• Experience testing IoT, embedded, or access-control products end-to-end.
• Familiarity with BLE/NFC, mobile credentials, or hardware-software integration testing.
• Exposure to compliance-driven QA (SOC 2, ISO 27001, medical, automotive, or financial standards).
• ISTQB Advanced Level (Test Manager) or equivalent certification.
• Programming literacy (Python, Java, or JavaScript) to read and review automation code.

Success Profile:

The ideal candidate is:

• Rigorous and structured, with a strong eye for test coverage gaps and documentation quality.
• A strong people leader who coaches QA engineers on test design craft.
• Able to translate testing status into clear, decision-ready reports for leadership.
• Comfortable acting as a peer partner to the Test Automation Lead on shared priorities.
• Comfortable working across regions and functions in a global environment (Vietnam, US, Australia).

Why you'll love working here

• Competitive salary based on experience and performance
• 13th-month salary 
• Daily lunch is provided at the office
• Free coffee, tea, and refreshments
• Full statutory insurance (social, health, unemployment)
• Annual health check-up and paid annual leaves
• Professional, international working environment