IT Workplace Engineer (English)

Top 3 reasons to join us

• Highly competitive Salary & Benefits
• Best performance
• Opportunity to be on site International Market

Job description

Job Summary:

• The IT Workplace Engineer is responsible for designing, implementing, and maintaining the IT workplace infrastructure, including end-user devices, collaboration platforms, and productivity tools. This role ensures employees have a reliable, secure, and efficient IT environment to perform their work.

Key Responsibilities:

End-User Device Management:

• Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals.
• Manage device lifecycle, including procurement, imaging, patching, and decommissioning.
• Implement and support endpoint management tools (e.g. SCCM,..).

Collaboration & Productivity Tools:

• Support and optimize tools like Microsoft 365, Teams.
• Ensure seamless integration and user experience across platforms.

Workplace Infrastructure:

• Maintain and support meeting room technologies (AV systems, conferencing tools).
• Assist with network connectivity issues (Wi-Fi, VPN, LAN) in collaboration with the network team.

Security & Compliance:

• Enforce endpoint security policies (antivirus, encryption, access control).
• Ensure compliance with IT policies and regulatory requirements.

User Support & Training:

• Provide Tier 2/3 support for escalated IT issues.
• Create documentation and conduct training sessions for end users.

Project Participation:

• Contribute to IT projects related to digital workplace transformation.
• Evaluate and recommend new technologies to improve user experience.

Team & Vendor Management:

• Lead and mentor a team of workplace engineers, support analysts, and service desk staff.
• Manage third-party vendors and service providers to ensure SLAs and KPIs are met.

Service Delivery & Support:

• Oversee end-user support services, including service desk operations and incident management.
• Ensure high availability and performance of workplace systems and tools.
• Drive continuous improvement in ITSM processes (e.g., request fulfillment, problem management).

Technology & Infrastructure Oversight:

• Manage lifecycle of end-user devices (laptops, desktops, mobile devices).
• Oversee collaboration platforms (Microsoft 365, Teams, Zoom, etc.).
• Ensure meeting room technologies and office IT infrastructure are modern, reliable, and user-friendly.

Your skills and experience

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• 7-9 years of experience in IT. 
• Strong knowledge of workplace technologies, ITSM frameworks (e.g., ITIL), and modern collaboration tools. 
• Proven experience managing cross-functional teams and vendors. 
• Excellent communication, and stakeholder management skills. 
• Strong technical, analytical, and engineering competencies with hands-on experience in managing workplace and infrastructure environments. 
• Experience in IT documentation and IT facilities roll out. 
• Good communication skills both written and oral in English.

Why you'll love working here

• 13th-month salary calculated based on actual working time at INNOTECH.
• PVI Healthcare Insurance for all employees
• PVI Healthcare Insurance for family
• Moon cake, Tet Gift
• Quarterly/project kickoff team-building budget.
• Monthly birthday parties with cake/gifts and an additional paid day off.
• High-resolution laptop and monitor provided for work.
• Performance bonus plan.
• Employee referral bonus: 2,000,000 – 10,000,000 VND (depending on level/role).
• Annual company trips / Climbing club / Year-end party.
• Learning and certification support.
• Value-oriented, international working environment with a flexible culture.