IT Support Specialist

Top 3 reasons to join us

• Global company with regional and global clients
• Competitive and well-rounded package
• Work-life balance: 18 annual leaves, hybrid setup

Job description

Founded in Switzerland in 1968, Zühlke is owned by its partners and located across Europe and Asia. We are a global transformation partner, with engineering and innovation in our DNA. We're trusted to help clients envision and build their businesses for the future – to run smarter today while adapting for tomorrow’s markets, customers, and communities. Our multidisciplinary teams specialise in tech strategy and business innovation, digital solutions and applications, and device and systems engineering. We excel in complex, regulated spaces including health and finance, connecting strategy, tech implementation, and operational services to help clients become more effective, resilient businesses.

If you share our values and want to do the best work, for the right reasons, we can offer you the chance to do it on a global scale and play a real role in shaping our exciting journey.

How you’ll make an impact

• You’ll be part of the highly motivated Global IT Customer Services Support team with a strong focus on our locations in APAC including regular travel to our offices in Singapore and Hong Kong.
• You will provide group-wide professional and competent technical support via ticket system, on-site or telephone.
• You will support users in their use of applications such as Microsoft 365, VPN, VMware Horizon, MDM (mobile device management) on multiple platforms like Windows, macOS, Android and iOS.
• You will identify optimisation potential and actively contribute to the constant improvement of our processes.
• You will provide basic support for meeting rooms/AV equipment, and event assistance.
• You will maintain the IT warehouse and support the device lifecycle process (asset management, unboxing, OS installation, wiping, on-/offboarding).
• You will perform hands-on maintenance of IT infrastructure, including cabling and workstation setup to ensure seamless operations.
• You are happy to travel occasionally for training, workshops, and social gatherings.

Your skills and experience

What’s important to us

• You have completed an apprenticeship in IT or a degree in Computer Science.
• You bring a minimum of 3 years of professional experience in IT support.
• You have proven work experience in resolving, troubleshooting, and supporting incidents for different types of end users, both software and hardware.
• You have experience in supporting Windows, macOS, and client software.
• You have good written and verbal communication skills.
• You can prioritise work based on department and production objectives.
• You can keep up with technical innovation and trends in IT support.
• You are familiar with IT ticketing systems, such as Freshservice.

Experience that will be considered a plus (any of the below, not all):

• Certification as Microsoft Certified Professional / Systems Engineer.
• VMware Workspace ONE UEM.
• VMware Virtual Desktop environment. 

If you feel you don't meet all the requirements, we are still happy to get to know you, learn more about your ambitions and ideas and look forward to receiving your application!  

We welcome people from all backgrounds, regardless of their gender, personality, national origin, race, religion, colour, sexual orientation, gender identity, age, marital status, disability or veteran status.

Why you'll love working here

A career at Zühlke is a constant journey of personal growth – from learning to knowledge exchange, helping others grow to driving innovation topics and shaping the development of the company.

• Committed to development: We dedicate 10% of our turnover to support employees’ growth and development on skills, to fit you and Zuhlke perfectly.
• Deliver meaningful work: Experience working in distributed teams within a global company with 16 offices working with regional and global clients on cross-border transformative projects.
• Good work-life balance: A family-friendly workplace with the possibility to work from home, and 18 days of annual leave to support your healthy work-life balance.
• Profit sharing scheme: We offer profit sharing as defined by the company’s success in the previous year in addition to your annual salary. 
• Healthcare and medical benefits: Enjoy great work while having a peace of mind for what life might bring you with competitive medical benefits to support your health and well-being.
• Social and employee events: Experience the unique Zühlke culture of working, including annual team camps, local festive celebrations and social events with colleagues across the globe.