Business Analyst Intern

Job description

You will be directly involved in implementing loyalty system projects for clients under the guidance of the Product Manager / Project Lead:

• Collaborate with the team to gather, analyze, and clarify business requirements from clients (F&B, Retail, Banking, etc.)

• Assist in preparing Business Requirement Documents (BRD), Functional Specification Documents (FSD, API Mapping), and developing User Stories

• Design system flow diagrams (BPMN, Sequence Diagrams) and create basic wireframes/mockups to illustrate user experience

• Support the setup and configuration of promotional programs (campaigns, point accumulation, rewards, etc.) on the internal CMS platform

• Work closely with the Tech team (Dev, QC) to communicate requirements, participate in UAT, and ensure system quality before go-live

• Prepare User Manuals and support client training sessions

Your skills and experience

Requirements (Basic):

• 3rd- or 4th-year students or fresh graduates in MIS, IT, Business Administration, or related fields

• Strong logical thinking, analytical and problem-solving skills

• Detail-oriented with strong documentation skills and attention to edge cases

• Good communication and ability to work cross-functionally (Tech – Business) AI Usage (Encouraged):

• Familiarity with AI tools such as ChatGPT, Copilot for learning and work

• Ability to use AI for requirement analysis, brainstorming, drafting documents, and generating diagrams

• Strong critical thinking with the ability to validate outputs and avoid over-reliance on AI

• Strong awareness of data confidentiality when using AI tools

BA Technical Requirements:

• Familiarity with tools such as Draw.io, Figma, and Balsamiq

• Basic understanding of software development processes (Agile/Scrum)

• Basic knowledge of APIs (RESTful), databases, and UI/UX 

Nice to Have:

• Experience using Postman to analyze API request/response

• Knowledge of CRM, Loyalty, Gamification, or system integration

• Experience in real projects or academic/personal projects

Why you'll love working here

WHAT YOU WILL ENJOY:

• Practical understanding of loyalty and CRM systems

• Hands-on experience working with enterprise clients

• Project management skills and experience working directly with Product and Tech teams

• Opportunity to become a full-time employee (Fresher/Junior BA) after the internship

BENEFITS & INFORMATION: Beyond this, we provide:

• Internship allowance

• Structured training in BA skills and project management

• 1-on-1 mentorship from experienced team leaders

• Opportunity to work on real projects and create impact for millions of users 

Information:

• Location: Ho Chi Minh City (Xuân Hòa Ward)

• Working time: Full-time / Part-time (flexible based on academic schedule)

• Internship duration: 3–6 months