Technical Support Engineer

Job description

We are seeking a Technical Support Engineer:

• Oversee successful delivery of products
• Ensure customer satisfaction and alignment with business goals
• Manage customer expectations and project timelines
• Support tender bidding processes

Your skills and experience

Main responsibilities for the project :

• Receive support tickets from customers after go-live.
• First-level investigation of issues, classifying them as bugs, service requests, etc.
• Coordinate with the engineering team to investigate issues, ensuring customer response SLAs are met.
• Act as a backup for the project delivery team when necessary. Track monthly reconciliation and support the accounting team as needed.
• Maintain know-how of the customer's system (specific customized features, pending developments with the customer, common issues faced by the customer).
• Receive Change Requests from the customer, and coordinate periodic updates to the Production environment to fix post-go-live bugs and handle customization requests if any.

Farm (Growth) existing customers when potential needs are identified

Why you'll love working here

• Offering a salary package that is competitive with industry standards and 13rd month salary is applied
• Providing Employee Stock Ownership Plan to employees as a part of compensation package
• Flexible working arrangements
• Annual health check-up is sponsored by the company and FPT care insurance is offered
• Opportunity to work directly with customers who are leading companies in Vietnam as well as internationally such as Japan, USA, etc...
• The nature of the job is challenging, so you can always promote your capability and interpersonal skills
• Monthly Employee recognition and rewards
• Offering performance-based bonuses for employees who exceed targets and contribute to the growth of our company.
• Dynamic technology environment, open working, democracy, many corporate activities for active people (sports, vacation, team building activities ...)