Sr IT System Admin (Compliance Officer, Microsoft 365)

Job description

Job Summary

The Senior IT and Compliance Officer is responsible for maintaining, monitoring, and supporting the firm’s IT infrastructure, ensuring reliability, security, compliance, and smooth day-to-day operations. This role combines system administration, cybersecurity oversight, infrastructure management, vendor coordination, compliance support, and end-user support.

Key Responsibilities

System Administration & Infrastructure Management

• Manage and maintain IT systems, including: 
  • Servers and virtual environments 
  • Network equipment and connectivity 
  • Computer workstations 
  • Access control systems (door entry) 
  • PABX/telephone systems 
• Audio-visual systems for meeting rooms 
• Administer Microsoft 365, including licensing and email systems 
• Perform system patching and updates as required 
• Monitor IT security developments and relevant industry alerts 
• Manage critical system alerts and respond as needed 
• Maintain secure configuration and access controls across systems and applications
• Support implementation and maintenance of cybersecurity measures and best practices
• Coordinate with external vendors and service providers for specialised technical support and infrastructure-related projects

System Monitoring

• Monitor performance, availability, and security of: 
  • Server infrastructure 
  • Network equipment and firewall systems 
  • Endpoint devices and endpoint security tools 
  • Microsoft 365 environment 
• Respond to incidents and alerts promptly 
• Assist with monitoring logs, antivirus, endpoint protection, and other security tools for unusual activity or potential threats
• Coordinate escalation and remediation of technical and cybersecurity incidents where required

Backup & Disaster Recovery

• Execute and verify data backups 
• Ensure successful completion of backup processes 
• Manage data replication (including Worldox systems) to ensure redundancy 
• Maintain server replication (e.g., Active Directory and Affinity systems) for high availability 
• Support disaster recovery readiness 
• Participate in disaster recovery and business continuity testing exercises

Vendor & Supplier Liaison

• Liaise with external IT suppliers and service providers on IT-related issues and projects 
• Coordinate and follow up on: 
  • Penetration testing and security assessments 
  • Firewall configuration, maintenance, and troubleshooting 
  • Email account management, including secure wiping, deactivation, and access control 
  • Other technical issues requiring third-party support 
• Track and ensure timely resolution of issues 
• Maintain clear communication and basic documentation of supplier interactions 
• Coordinate with cybersecurity vendors and external consultants where required

End-User & Operational Support

• Create relevant accounts and give access to new employees
• Support and troubleshoot online meetings and setups 
• Provide technical support to end users across the firm and respond to ad hoc IT requests from lawyers and other staff 
• Assist with new IT-related projects and other IT-related tasks as required
• Support secure onboarding and offboarding of employees, including account provisioning and deactivation

Cybersecurity

• Support the firm’s cybersecurity and information security initiatives
• Assist with implementation and maintenance of cybersecurity controls and security best practices across the firm’s systems and applications
• Monitor security alerts, antivirus, endpoint protection, and other security tools for unusual activity or potential threats
• Coordinate with external vendors and consultants in relation to cybersecurity assessments, penetration testing, remediation activities, and other security-related matters
• Assist in responding to cybersecurity incidents and coordinating remediation activities where required
• Support implementation and maintenance of policies and procedures relating to cybersecurity, acceptable use, access control, and data protection
• Assist in managing user access reviews and secure onboarding/offboarding processes
• Support cybersecurity awareness initiatives and staff training activities
• Monitor relevant cybersecurity developments, vulnerabilities, and industry alerts and escalate risks where appropriate

ISO 27001 & Compliance

• Support implementation, maintenance, and continuous improvement of the firm’s ISO 27001 information security management framework
• Assist with drafting, reviewing, implementing, and maintaining IT, information security, and compliance-related policies, procedures, standards, and documentation
• Maintain IT-related records and documentation required for ISO 27001 compliance and audit purposes
• Support internal audits, risk assessments, control reviews, and compliance monitoring activities
• Coordinate with external consultants, auditors, and relevant vendors in relation to ISO 27001 and compliance matters
• Assist with tracking remediation actions, compliance tasks, and documentation updates
• Recommend practical improvements to IT governance, operational procedures, and information security controls in line with ISO 27001 requirements and industry best practices

AI Systems & Legal Technology Implementation

• Support the evaluation, implementation, configuration, and maintenance of approved AI tools, legal technology platforms, and other software applications used by the firm
• Assist with rollout, adoption, and day-to-day support of AI-enabled solutions and productivity tools across the firm
• Coordinate with vendors and internal stakeholders regarding implementation, integration, troubleshooting, upgrades, and user support for AI and legal technology systems
• Support implementation and maintenance of firm policies, procedures, and governance measures relating to AI usage
• Monitor and help manage risks relating to AI usage, including cybersecurity, confidentiality, data protection, and compliance considerations
• Assist with testing and evaluating new technologies and software solutions to improve operational efficiency and legal service delivery
• Provide user support and basic guidance on approved AI tools and applications
• Maintain documentation relating to AI systems, configurations, processes, and user guidance materials
• Support training initiatives and user awareness relating to approved AI technologies and systems

Additional Duties

• Perform other duties as assigned by the Managing Partner or the Operations Manager.

Your skills and experience

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred
• Minimum 5 years of relevant  systems administration, or IT operations experience, preferably in a professional services or law firm environment
• Experience supporting Microsoft 365 environments, networks, servers, and end-user systems
• Experience coordinating with external IT vendors, consultants, and service providers
• Exposure to cybersecurity practices, information security controls, and IT compliance frameworks
• Familiarity with ISO 27001 principles and information security management practices preferred
• Experience supporting implementation or administration of legal technology platforms, document management systems, or AI-enabled tools is an advantage

Technical Skills

• Working knowledge of:
  • Microsoft 365 administration
  • Windows server and workstation environments
  • Network infrastructure, firewalls, and endpoint security solutions
  • Backup and disaster recovery processes
  • User access management and identity/access controls
  • Virtualisation environments and cloud-based systems
• Ability to troubleshoot a broad range of IT and operational issues in a timely and practical manner
• Ability to coordinate and manage multiple IT projects, tasks, and priorities simultaneously
• Understanding of cybersecurity risks, security best practices, and data protection principles
• Familiarity with AI technologies, legal technology platforms, and modern productivity applications is an advantage

Soft Skills & Competencies

• Strong problem-solving and analytical skills
• Good communication and interpersonal skills, with the ability to support both technical and non-technical users
• Organised, detail-oriented, and able to maintain clear documentation
• Ability to work independently while coordinating effectively with management, staff, vendors, and external consultants
• Proactive, adaptable, and willing to support a broad range of operational and technology-related responsibilities
• Strong sense of confidentiality and professionalism, particularly in handling sensitive legal and client information

Why you'll love working here

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