Site Reliability Engineer

Top 3 reasons to join us

• Flexible Friday afternoon
• 18 Annual Leave + 5 Recharge Days/ Year
• Hybrid working model

Job description

As a Site Reliability Engineer, you will play a critical role in ensuring the reliability, scalability, and performance of our systems. You will work closely with development teams to design, build, and maintain infrastructure and tools to support our applications in production. You will also be responsible for monitoring, troubleshooting, and resolving incidents to minimize downtime and optimize system performance. 

RESPONSIBILITIES 
 

• Adhere to key metrics and SLAs for support and operations and determine the severity of issues  
• Participate in on-call rotations to respond to incidents and ensure service uptime 
• Continuously improve processes and practices to enhance reliability and efficiency 
• Develop and maintain tools for deployment, monitoring, and automation of operational tasks 
• Join SOC (support operation center)/SRE team and work independently in your shift to triage issues, and escalate where appropriate  
• Manage communication among the markets, stakeholders, and the engineering team when incident happens 
• Design and implement monitoring and alerting solutions to identify and respond to issues proactively 
• Work directly with many markets over the world

Your skills and experience

• B.S. in Computer Science, Engineering, or related field. 
• Fluent in written and spoken English  
• 3+ years of experience in software development, systems administration, or a related role 
• Experience with cloud computing platforms, such as AWS, Azure, etc. 
• Excellent problem-solving and troubleshooting skills 
• Strong communication and collaboration skills 
• Ability to work effectively in a fast-paced, dynamic environment 
• Proficiency in one or more programming languages, such as Python, Go, or Java 
• Willingness to work unsociable hours, for example nighttime (4-6-8h: 10PM-4AM, 4AM-9AM, 9AM-4PM, 4PM-10PM). Your working hours is still 40 per week  

NICE TO HAVE 

• Experience with e-Commerce  
• Experience working in an international company 
• Experience with monitoring and alerting system 

Why you'll love working here

Attractive Benefits:

• 100% salary during probation period
• Annual Leave: 18 days/ year
• Five “Recharge Days” – Extra days, in addition to company holidays.
• Flexible Friday afternoon
• Full salary insurance
• 13th-month bonus
• Gift + 1 day off for birthday
• Company Trip once a year
• Advanced health insurance (Generali)
• Regular engagement activities: sport clubs, monthly company lunches, internal event…
• Support Macbook and Monitor