Senior Site Reliability Engineer

Top 3 reasons to join us

• Very competitive remuneration package
• Build products for millions of users in Australia
• Hybrid and flexible working environment

Job description

By applying for the above position, you accept and agree that your personal data and any information stated in the attached curriculum vitae (CV) will be used and processed by ITViec and NAB Vietnam for recruitment purposes. The storage and processing of such information will comply with the applicable laws of Vietnam, and the policies and procedures of ITViec and NAB Vietnam regarding personal data, as amended from time to time.

YOUR JOB RESPONSIBILITIES

• Provide support to customers of our services during business hours and in a rotating support roster due to the 24x7 nature of the services;
• Work on Change Requests, Incidents, Defects and Problem Records;
• Managed the full lifecycle of application deployment, successfully executing releases and hotfixes per year using automated CI/CD pipelines built with Jenkins and Harness.
• Acted as the lead responder for 24x7 support, resolving production incidents annually and driving post-mortem analysis to strengthen system resilience.
• Served as a key technical point of contact for banking staff, investigating and resolving business-critical issues to ensure operational continuity for internal stakeholders.
• Engineered a seamless migration from AWS ECS to EKS, enhancing the platform's scalability and maintainability with zero disruption to banking services.
• Implement and maintain monitoring solutions for Web applications and microservices architecture.
• Built and scaled a sophisticated observability stack using Splunk, CloudWatch, and AppDynamics, and led the successful migration of critical alerting systems from Splunk to the OpenSearch platform to enhance query performance and reduce operational costs.
• Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.

Your skills and experience

• 5+ years strong experience in SRE & DevOps/Platform domain with weight 80% SRE + 20% DevOps/Platform knowledge
• Experience in investigating & tracing issue, problem, incident, and customer support
• Knowledge in Incident lifecycle management; Runbook & automation; Communication & Stakeholder management; Trouble shooting & system thinking, etc
• Hands-on experience with monitoring tools such as AppD, OpenSearch, AWS dashboards, and alerts to maintain service stability.
• Able to collaborate with technical teams, third-party vendors, upstream/downstream team to uphold service quality from a customer-centric perspective and ensure seamless service integration
• Able to mentor other members & build up practice for team
• Good English skills, both oral and written. 
• Experienced in AWS or Azure cloud technologies; 
• Experience in building CI/CD pipeline automation, tooling (Github, Jenkins, Artifactory, and Docker) and Compliance as code; 

Nice to have:

• Familiarity with ITIL processes and on-call operations, troubleshooting on production environment
• Hands-on Kubernetes experience and strong knowledge of core AWS services (EC2, ECS, EKS, S3, DynamoDB, Lambda, CloudWatch, SQS, SNS).

Why you'll love working here

1. Generous compensation and benefit package 

• Attractive salary and benefits  
• 20-day annual leave and 7-day sick leave, etc.  
• 13th month salary and Annual Performance Bonus  
• Premium healthcare for yourself and family members  

2. Exciting career and development opportunities  

• Large scale products with modern technologies in banking domain  
• Clear roadmap for career advancement in both technical and leadership pathways  
• Sponsored certificates in both IT and banking/finance  
• Premium account on Udemy
• English learning with native teachers  

3. Professional and engaging working environment 

• Hybrid working model and excellent work-life balance    
• Well-equipped & modern Agile office with fully-stocked pantry   
• Annual company trip and events    

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE 

NAB is a place where colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. 

If this excites you, let's have a chat over a cup of coffee!