Senior IT Product Business Analyst (PO Assistant)

Top 3 reasons to join us

• Committed 13th-mth bonus + attractive yearly bonus
• Premium Healthcare for you and 2 family members
• 16++ days of paid leave per year

Job description

Build the Future of Intelligent Workflows Platform

We’re redefining how the global workflow platform works.

At the core of a global technology organization, our product team is building a next-generation enterprise workflow platform used by 500,000+ users worldwide. Built on modern low-code/no-code (NCLC) foundations and rapidly evolving into an AI-native product powered by automation and GenAI, this platform is central to how critical business processes operate at scale.

As we transform into a true AI Product Team, we are looking for a Senior IT Business Analyst (Product Owner Assistant) who thrives at the intersection of product thinking, execution excellence, customer empathy, and technical depth.

This is not a documentation role.

This is a product-impact role.

You will work closely with Product & Service Managers, engineers, consultants, and global stakeholders to turn vision into reality - bringing clarity to complexity and execution to scale.

Job Description

Why This Role Matters?

You sit at the center of product discovery and delivery – ensuring the right problems are solved, with the right priority, and that outcomes scale to hundreds of thousands of users. You bridge legacy knowledge, real customer pain points, and future-ready AI design to shape the Next Gen workflow platform.

If you’re energized by complexity, precision, and impact - and want to grow into a strong product development career - this role is for you.

What You’ll Do

Product Execution & Ownership

• Partner with the Product & Service Manager to translate product strategy into clear, outcome-driven requirements
• Break down complex processes into scalable workflows, user stories, and system designs
• Own backlog quality, user stories, and acceptance criteria
• Ensure requirements are data driven, testable, and aligned with product vision

Discovery, Legacy Deep Dive & Design Thinking

• Deep-dive into features, functions, and usage data of the existing workflow platform
• Identify what to retain, improve, simplify, or retire based on real user behavior
• Assist in organizing and facilitating Design Thinking workshops
• Translate research and insights into concrete Next-Gen requirements

Customer & IT Consultant Exposure (~25%)

• Spend ~25% of time in an IT consultant role, engaging directly with internal customers
• Understand real customer pain points, expectations, and constraints
• Feed customer insights back into product prioritization and solution design

Stakeholder & Delivery Management

• Act as a bridge between customers, key stakeholder, business, engineering, design, and operations
• Lead requirement reviews, validation, and support UAT
• Measure delivery outcomes against business success criteria

Technical, AI & Adoption Excellence

• Define functional and nonfunctional requirements (performance, security, scalability)
• Collaborate closely with engineering through design, build, and delivery
• Support AI-driven workflows, intelligent automation, change management, and adoption

Your skills and experience

• 7+ years of experience in IT Business Analyst or product adjacent roles
• Strong understanding of enterprise platforms, workflow automation, and system design
• Experience with low-code/no-code (NCLC) and cloud architectures (preferred)
• Exposure to AI/ML products or strong interest in AI transformation
• Excellent analytical and communication skills – able to turn ambiguity into clarity
• Experience working with global, cross functional teams
• Comfortable in Agile environments with high ownership
• Detail oriented, proactive, and outcome-focused

Nice to Have

• Workflow / approval platform experience
• CBAP, PMI-PBA certifications
• Large-scale platform migration exposure

Why you'll love working here

• Private Health Insurance (Generali) : Covered by company
• Personal Accident Insurance: Covered by company
• 13-month Salary Bonus : Guaranteed upon contract completion. (Payment timing: Included in the final payroll of labor contract)
• 12 days annual leave