Product Owner Expert (Mobile Banking, eKYC)

Job description

OVERVIEW OF GPBANK

GPBank is a member of the VPBank Group ecosystem, transferred under a mandatory restructuring from a “zero-dong” bank model. It is also the first bank in Vietnam to achieve profitability within only five months after the transfer under VPBank’s management — a remarkable milestone demonstrating outstanding restructuring and governance capabilities.

JOB RESPONSIBILITIES

• Define and manage the product backlog for digital platforms (e.g., Internet Banking, Mobile Banking, eKYC, RM tools) and internal operational systems (e.g., BPM, ECM, DMS)
• Prioritize backlog items based on business value, user experience, and urgency aligned with the bank’s digital transformation strategy.
• Collaborate closely with Business Unit, BAs, Developers, QA, and DevOps to ensure timely and high-quality delivery of digital solutions.
• Actively participate in Agile ceremonies such as Sprint Planning, Daily Stand-ups, Grooming, and Retrospectives to maintain alignment and agility.
• Act as the central contact point for clarifying business requirements and coordinating issue resolution during development, testing, and deployment phases.
• Communicate effectively with business units, operations, testing teams, partners, and other stakeholders to ensure aligned expectations and execution.
• Gather and manage feedback from end users and business units, updating the backlog accordingly.
• Monitor post-release performance of digital platforms, including usage metrics, error rates, and actual user experience.

Your skills and experience

JOB REQUIREMENTS

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field of study: or equivalent education, training & experience
• Candidates with relevant international certifications are preferred, such as:
  + PSPO I/CSPO (Professional Scrum Product Owner)
  + PMI-ACP (Agile Certified Practitioner)
  + CBAP (Certified Business Analysis Professional)
  + PMP (Project Management Professional)
• Minimum of 8-10 years of experience in a BA/IT PO role, including at least 5 years as a Product Owner for IT products in the banking or financial sector.
• Solid understanding of digital banking platforms such as Internet Banking, Mobile Banking, eKYC, Digital Onboarding, RM/Branch tools, Self-Service Banking, BPM/Workflow systems, and ECM/DMS...
• Good knowledge of banking operations, business process flows, and approval procedures—especially in digital channels and back-office domains.
• Ability to define product goals, identify MVP, manage backlog, and track delivery with ownership.
• Preferred: knowledge or hands-on experience with enabling technologies such as RPA, OCR, Chatbot, e-Signature, or third-party digital service integration (Open API).

Why you'll love working here

BENEFITS

• Competitive salary package 16 months/year.
• Opportunity to participate in billion-dollar transformation projects, building and developing end-to-end FULL CLOUD SERVICES, supporting the implementation of New Core, New Card, Payment systems, and fully digital SME banking.
• Full benefits including Social Insurance, Health Insurance, Accident Insurance, and Personal Healthcare Insurance (Bao Viet Gold healthcare package covering both inpatient and outpatient services).
• Provided with full working equipment: laptop, PC, and uniform.
• Entitled to standard benefits such as annual company trips, lunch allowance, birthday benefits, wedding/funeral support, and training/certification sponsorship.
• Holiday bonuses on National Day (Sep 2), Reunification Day (Apr 30), Hung Kings’ Festival, International Women’s Day (Mar 8), Vietnamese Women’s Day (Oct 20), and New Year.
• Access to various sports clubs and wellness activities (running, badminton, pickleball, football, yoga, etc.).
• Preferential interest rates for housing loans, car loans, personal loans, overdraft facilities, and employee loan programs.

WORKING HOURS/LOCTIONS

•  Working days: Monday to Friday, plus 2 Saturday mornings per month (remote work allowed).
• Location: 18 Pham Hung, Tu Liem, Hanoi