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Posted
7 days ago
Top 3 reasons to join us
- Impactful and challenging work
- Vibrant working environment
- Competitive compensation
Job description
- Effectively allocate workload and manage performance of team members in conducting User Acceptance Tests (UAT) and troubleshoot / resolve product issues.
- Manage communication channels regarding product changes, updates, and issue escalations between internal and external teams.
- Identify potential critical system problems through early signs, quickly gauge the business impact of issues to prioritize resolutions effectively and take proactive measures
- Collaborate closely with cross-functional teams to identify root causes and implement effective solutions. Propose mitigation plans or temporary solutions while awaiting issue resolution.
- Stay informed about market trends, user behaviors, and product features to drive continuous improvement and innovation in product operations.
- Design, implement, and refine product operation standards and best practices to ensure consistency and efficiency across all workflows.
- Support the development and maintenance of product documentation, training materials, and operational tools.
- Provide insights, risk assessments, and value analysis on current product processes, adapting to business requirements by analyzing and bridging gaps in existing procedures.
- Coach and guide team members, fostering a culture of continuous improvement and operational excellence.
- Assist the team leader in other tasks as assigned.
Your skills and experience
- 2+ years of experience in tech and/or e-commerce companies, preferably in Quality Assurance, Process Management, Customer Service or Product Operations as a team leader of at least 10 members.
- Experience with User Acceptance Testing (UAT) and product issue troubleshooting is highly desirable.
- Display a strong business sense, data-driven decision-making, and problem-solving skills with the ability to identify and resolve complex issues effectively.
- Excellent time management and task management skills.
- Strong communication skills, both written and spoken, with the ability to convey technical information to non-technical stakeholders.
- Proven team management skills, with the ability to motivate and develop team members.
- Proficiency in English, both spoken and written.
Why you'll love working here
- Attractive salary, annual performance bonus
- Health care insurance, annual health check
- 14 days annual leave & 6 days sick leave
- Learning and Development program
- Free food, drinks at pantry
- Quarterly Team Building
Shopee
View company
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.
Company type
IT Product
Company industry
N/A
Company size
1000+
employees
Country
Singapore
Working days
Monday - Friday
Overtime policy
No OT
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