Product Operation Specialist (prefer QC/BA background)

Top 3 reasons to join us

• Technical experts of all fields
• Challenging experience to learn and grow strong
• An awesome zone, a second-home

Job description

WHO WE ARE

Founded in 2014, GEEK Up is the home of passionate Geeks, who share the same passion for building disruptive digital products that win Hearts, Minds and Markets. With expertise in all aspects of Product Development, during our 10 years journey, we have built and launched impactful digital products for enterprises and startups around the world.

WHAT ARE WE PROUD OF

GEEK Up is a strategic digital product partner of 100+ brands in Southeast Asia as TPBank, Heineken, Saint-Gobain, Waitrr, Funding Societies, Karzo, etc. Agile is our DNA. It is about how we think, how we approach problems, how we regularly retrospect our work, how we being transparent and communicate with every member in our teams. Every product and design decision from GEEK Up is based on empathy towards user experience in order to bring them the highest values. 

More about us:

• GEEK Up business:
• GEEK Up environment:

SCOPE OF WORK

Your responsibilities will focus on defining key criteria to validate product assumptions, ensuring alignment across teams, and assessing whether products meet defined completion standards at all product development stages, which including 3 Expertise Scope:
 

Product Operation (mainly focused):

• Ensure the product operates smoothly in three key dimensions (User-Operation-Technical) by various testing activities (test planning, estimating, test script creation, defect creation/resolution, integration testing, regression testing,...)
• Oversee end-to-end product quality to meet predefined assumptions by: Ensure that users, business logic and operational workflows are seamlessly implemented.; Validate technical integrations to ensure smooth system interactions without functional gaps ; Identify edge cases to ensure comprehensive coverage of user interactions and system constraints.

Product Definition:

• Interpret and classify various types of requirements (FR, NFR, Operations Req., User Req,...), ensuring a structured approach to product definition that goes beyond happy paths to enhance product robustness.

Product Discovery

• Engage with early-stage requirements (business goals, user pain points, and operational challenges,...), with an adaptive mindset to refine problem statements, finally, contributing to discussions that shape the discovery process.

Your skills and experience

WHAT WE ARE LOOKING FOR:

As a Product Operations Specialist, we need the candidate’s expertise in ensuring product quality, operational efficiency, and seamless integration between business, technology, and user experience.

Must have:

• 3+ years of experience in Quality Control/Business Analysis or any other related scope of work.
• Proven experience in implementing end-to-end quality assurance processes for software products, ensuring they meet design and functionality standards, prioritizing smooth user experiences and minimizing friction points
• Good understanding of business processes and workflows, with skills in structuring and detailing requirements that streamline operations.
• Good communication skill to work in cross-functionally squads to ensure product alignment and execution

Nice to have

• Adaptive mindset to navigate unclear requirements, collaborate with the squad to refine problem statements, and align on business and user needs.

INTERVIEW PROCESS:

• Application Form
• Expertise Interview (Technical & Behavioral)
• HR Interview (Culture Fit)
• Offer Negotiation

Why you'll love working here

FOR YOUR BETTER WORK

• You will participate in the process of discovering, finding and proposing solutions, not just simply implementing the existing ones
• You can seize the opportunity to continually receive constructive feedback and suggestions, so you can easier realize what you have done well and what needs to be improved
• There are team members sharing lessons learned, so each and everyone can keep building up knowledge and experience

FOR YOUR BETTER GROW

• Our flat structure with no middle management enables you to leverage your own strengths, and make room for you to grow yourself in whatever aspect you desire.
• There are weekly workshops and sharings, where we exchange our knowledge and experience, from technical to soft skills, from work to daily life subjects
• We embrace the eagerness of learning and sharing, so you will always have room to raise your own voice

FOR YOUR BETTER STAY

• The flat structure will also enable you to choose your own career path and there will be a broad range of career opportunities available on your adventure at GEEK Up
• These perks will equip you with a clear mind and a healthy body: Weekly exercise with your teammates; morning coffee with free drinks; fruits, and nutritious drinks in our shared kitchen with a well-stocked fridge
• You can also enjoy team-building, retreats and other customized quarterly events with other team members