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- Môi trường làm việc chuyên nghiệp, quốc tế
Job description
- Support End-User to troubleshoot defection (Windows OS, Office 365, mobile devices, computer networks, ...), record and resolve issues from end-users through the ticket system.
- Remote support: Aid users remotely though phone, chat, or remote desktop tools.
- Set up & Maintain IT equipment for users (Desktops, Laptops, Printers, Projectors, Video Conference, Network Devices, Cable, Access Control, Face ID,...)
- Training: Provide training and guidance to users on using IT resources effectively.
- Manage IT Asset: Manage IT vendor; ensure IT asset and services readiness on employee onboarding day and revoking system access and services during offboarding;
- Manage Network system - server: Maintain stable operation, network connection, software inside and outside the office.
- Security: Assist in ensuring the security of IT systems, data and comply with IT and information security policies and procedures.
- Plan, research, and develop new IT services and solutions to enhance business efficiency.
- Collaborate with the Headquarters (KEYENCE Japan) on global IT projects and initiatives.
Your skills and experience
- Strong knowledge of Microsoft services, including Azure AD, Microsoft Exchange, and Intune.
- Proficiency in Microsoft 365 applications and Android device management.
- Knowledge of security solutions is an advantage.
- Power BI, troubleshooting and other skills.
- 2-3 years of relevant IT experience.
- Experience working in a third-party IT service provider or outsourcing environment is highly preferred.
- Experience working in an English-speaking environment is preferred.
- Ability to work independently and manage multiple tasks effectively.
Why you'll love working here
- Bonus twice per year
- Performance Appraisal twice/year
- Social Insurance based on 100% basic salary
- Extra Healthcare package
- Company Retreat: once/year
- Laptop, PC, Smartphone provided by the company
- 12 Annual leave per year and 3 Sick leave provided by the company

KEYENCE VIETNAM CO., LTD.
View company
KEYENCE VIETNAM CO., LTD.
Company type
IT Product
Company industry
Software Products and Web Services
Company size
51-150
employees
Country
Vietnam
Working days
Monday - Friday
Overtime policy
No OT
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