IT Support/ IT Helpdesk Engineer

Synopsys Viet Nam

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eTown 2 building, 9th Floor, 364 Cong Hoa Street, Ward 13, Tan Binh District, Ho Chi Minh city, Tan Binh, Ho Chi Minh

At office

Posted 17 days ago

Skills:

IT Support

Python

System Engineer

Job description

Synopsys APAC IT team is seeking for an IT Helpdesk, who mainly engages IT services with internal users, in charge of IT helpdesk and system administration domain.

Responsibilities:

The work scope includes IT helpdesk and system administration domain with great learning space in IT area.
1. IT Helpdesk Support
* Provide technical support for laptop, PC, IT collaboration hardware/software services.
* Maintain and resolve problems with laptop/PC hardware, software, and network connectivity.
* Communicate with end-users and provide basic training, guidance, and solutions.

2. System Administration
* Monitor system performance and troubleshoot issues & implement backup and disaster recovery plans.
* Ensure system security and compliance with policies and procedures.

3. Other Responsibilities
* IT hardware procurement, logistic operation support, and asset management.

Your skills and experience

Requirements:
* Bachelor's degree or above in Computer Science, Information Technology, or related field, or equivalent experience.
* From 1 year experience in a similar role. Fresh graduate with high motivation to learn on IT support & system administration work domain is also welcomed.
* Have solid knowledge on laptop/PC, server, and network operating systems and associated technologies.
* Good communication and interpersonal skills with proactive problem-solving capability.
* Good English communication skill (both verbal and non-verbal)
* Good at both teamwork and individual work.
* Ability to create, manage, and organize documents effectively
* IT professional certification in Linux, Windows, network or cloud technical domains is a plus.

Why you'll love working here

Synopsys delivers the most trusted and comprehensive silicon to systems design solutions, from electronic design automation to silicon IP and systems, that accelerate technology innovation. We partner closely with semiconductor and systems customers across a wide range of vertical markets to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. In a world where the pace and complexity of innovation is accelerating, the entire silicon ecosystem trusts Synopsys to pioneer new technologies and help them get to market faster without compromise. For more information, visit synopsys.com